Search Hotels Near Castles N' Coasters, Phoenix

"I had a horrible experience here. I will say that the person that checked me in the day I came was extremely nice and helpful. From there it went downhill. I came in at midnight and noticed some things immediately. There was a large water stain or mold on the curtain over the air conditioner that was held together with duct tape. There was a large crack in the sink and the handle was coated in grime. There were rust and dirty spots all over the lamps. The bathroom door had a hole in it that looked as though someone had tried to punch through it. I could hear people out in the parking lot all through the night and there was a singular flip lock the door. The bed was clean, and the floors, but I did not feel safe staying the next two nights alone. Especially since they had a gated parking lot, but it stayed open, and anyone could drive in even if they didn't have a pass. These were just the main issues and I took plenty of pictures. I called Expedia the next morning to tell them I didn't feel comfortable staying. They told me it was non refundable, but said they would try to call the front desk to see if they could get a waiver and they couldn't do much on their end. I do have an open claim with them right now. I ended up checking out the very next morning, and was told by the front desk that Expedia would have to give me a refund. I knew booking it that it wasn't going to be high end, but I could not stay there comfortably as a woman traveling on my own and feel safe. "

"Hotel is clean and updated. Staff was friendly and helpful. I do believe it needs mentioning that the available breakfast is not complimentary. They also charged $10 for parking. The parking wasn’t monitored or secured by a gate. It’s just general spaces around the building. The location of the hotel is in an awful part of town where there are countless homeless people everywhere. However, I never saw any on the hotel property. We did make sure there was nothing of value left in the car overnight. "

"They charged for parking, the poop and hot tub were dirty, the facility had a strange smell to it, there was also what looked to be like blood on the stairway."

"Did not have TV in room for entire stay. Reported this multiple times!"

"April 2026- this hotel is under renovation! First room smelt of paint and still had parts taped up! Asked to move. However rooms are spacious, modern and clean. Did have to ask for extra towels every day and dispensers remained empty! Do not expect your typical buffet style breakfast, weird set up where you order at the bar as main restaurant under reno(they have 2 but both under reno) $50 credit per room which is never feeding a family of 4 when a breakfast is $22 and a coffee is $7! Long wait and arrived cold. This was not mentioned on booking, just breakfast included. Found out from someone else you could use the credit in Starbucks on site which was better value if you happy to microwave an egg muffin etc. Pool area is tired, not enough floats for lazy river again no resturante also closed. Slow poolside service for drinks snacks. *resort charge of $35 per night added to bill to use this facility! We always book Hilton group hotels and this was our 3rd one on our trip to Phoenix. Felt let down after staying here before years ago. Lots of upgrade going on but won’t be returning to see them. "

"Wish the breakfast was complementary"

"Only complaint is that the EV charger isn't available. Said it was being repaired, but there was only a post, no evidence of it ever being usable. I booked this hotel specifically to or the ability to charge my car. Added expense and inconvenience. Please update your website."

"Clean room"

"A lot of shopping options around hotel. Bed was comfortable but room and property are in need of upgrade. Hotel from the 90s. "