Hotel dekat El Caracol

"Access to all pools is prohibited, we were told you had to pay extra, that is one reason we will not return to this hotel, apart from that I must say everything else was good, food was good, room and staff were exceptional."

"Lo único bonito la vista a la playa nada más , el lugar está muy descuidado , atenciones pésimas , el aire lo prenden a las 9pm con la calor que hace , luego lo apagan a las 8am este lugar no debería ser rentable menos a ese precio 👎, todavía sigo esperado la devolución de un día que no nos quedamos"

"Creo que el servicio en general puede mejorar tanto en los restaurants como del personal en general. En recepción muy bien todo, pero en nuestra habitación o faltaba el café o faltaba la cafetera, el minibar no enfriaba. Los restaurantes con buena variedad pero demasiada fila para acceder a las parrillas, además de muchísimo calor por falta de climatización. Falta señalización en general y servicios de meseros en espacios como la playa y las albercas. El lugar es hermoso y muy seguro."

"The only place to eat was the buffet and the food was not good. All the other restaurants were booked the whole week. The only place to get out of the heat was your room."

"Great variety in food and excellent"

"This is our second time staying here since February of this year. Totally love this place, been coming to Cozumel for over 40 years, I was so impressed with the staff and really everything from the restaurants to the snack bars across the street. All I can say is WOW. Should be back in October for dia de los Muertos celebration. See y’all soon and Thanks Again"

"Not so Good..... Ask about the restaurants, as they only had two open. The main international one had practically the same food every day. Their Mediterranean food place was closed the entire time we were there, which sucked. Ask about that. I got really sick one day with the food. The place is beautiful but isolated too far to walk anyplace except their nearby restaurant that we had access too although it is for adults only. You have to rent a car or pay $50 one way to the downtown...