4/10 Buruk
Nixon
9 Nov 2025
Tidak Disukai: Fasilitas
I recently stayed at your hotel and wanted to share some feedback regarding my check-in experience. While I appreciate the professionalism of your team, I felt quite uncomfortable during the process.
I had booked a double room for myself, and when I arrived with my sister and her two children-who were simply accompanying me at the time of check-in-the front desk staff questioned me twice about whether my sister was my wife. I clarified both times that she is my sister and that I would be the only one staying in the room.
Despite this, I felt that the staff member remained doubtful, which made the situation rather awkward and uncomfortable.
I fully understand that hotels must verify guest details and ensure bookings align with policies.
However, I would have appreciated a more discreet and respectful approach in handling the matter. I hope you can take this feedback constructively so future guests do not experience similar discomfort.
Thank you for taking the time to read my message. I value your attention to guest satisfaction and trust this feedback will be received in the spirit of improvement.
Nixon
Menginap 1 malam pada bulan November 2025
