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The Westin London City

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Luxury
5.0 star property
9.4

Exceptional

Luxury hotel near Tower of London

Located close to Tower Bridge and London Eye, The Westin London City provides dry cleaning/laundry services, a fireplace in reception and a bar. Indulge in aromatherapy, a body treatment and a massage at the on-site spa. The on-site local cuisine restaurant, Hithe + Seek, offers dinner, light fare and happy hour. In addition to a 24-hour gym and conference space, guests can connect to free in-room WiFi, with a speed of 25+ Mbps.

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
The current price is Rp6.875.708
Rp8.250.849 total
includes taxes & fees
12 Jun - 13 Jun

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About this property

The Westin London City

  • Luxury hotel near Tower of London
  • Located close to Tower Bridge and London Eye, The Westin London City provides dry cleaning/laundry services, a fireplace in reception and a bar. Indulge in aromatherapy, a body treatment and a massage at the on-site spa. The on-site local cuisine restaurant, Hithe + Seek, offers dinner, light fare and happy hour. In addition to a 24-hour gym and conference space, guests can connect to free in-room WiFi, with a speed of 25+ Mbps.
  • Additional perks include:
    • An indoor pool
    • English breakfast (surcharge), smoke-free property and multilingual staff
    • Wedding services, a living plant wall and a TV in reception
    • Tour/ticket information, a lift and a porter/bellboy
    • Guest reviews say great things about the helpful staff
  • Room features
  • All 226 rooms offer comforts, such as 24-hour room service and premium bedding, in addition to perks, such as pillow menus and laptop-friendly workspaces.
  • Other conveniences in all rooms include:
    • Recycling and LED light bulbs
    • Eco-friendly toiletries, showers and hairdryers
    • 55-inch Smart TVs with streaming services and digital channels
    • Wardrobes/cupboards, separate sitting areas and free infant beds

Awards and affiliations

  • Eco-certified property
  • This property participates in Green Tourism Programme – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Rp4.248.244 total
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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 50 per pet, per night

Service animals are welcome, and are exempt from fees

Welcoming dogs and cats only

1 total (up to 15 kg per pet)

Pets cannot be left unattended

Restrictions apply; for more information contact the property on the number on the booking confirmation

Food and water bowls are available

Children and extra beds

Children are welcome

Rollaway/extra beds are available for GBP 50.0 per day.

Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for English breakfast: from approximately GBP 30 per person
  • Nearby parking fee: GBP 32 per day (984 ft away)
  • Pet fee: GBP 50 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 50.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: Google Pay and Apple Pay
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 16 years old are not allowed in the spa without adult supervision

Frequently asked questions

Does The Westin London City have a pool?

Yes, this property has an indoor pool. Pool access is from 8:00 AM to 8:00 PM.

How much does it cost to stay at The Westin London City?

As of 22 May 2026, prices found for a 1-night stay for 2 adults at The Westin London City on 12 Jun 2026 start from Rp6.875.708, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Westin London City pet-friendly?

Yes, this property allows cats and dogs (limit 1 total) with a maximum weight of up to 15 kg per pet. There's a fee of GBP 50 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

What time is check-in at The Westin London City?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at The Westin London City?

Checkout is at 11:00 AM.

Where is The Westin London City located?

Located in London City Centre, this luxury hotel is within 1 mi (2 km) of Tower of London and Tower Bridge. London Eye and Trafalgar Square are also within 2 mi (3 km). Mansion House Underground Station is only a 4-minute walk and Cannon Street Underground Station is 5 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.4

Exceptional

9.6

Cleanliness

9.4

Amenities

9.4

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 284 out of 367 reviews
Rating 8 - Good. 49 out of 367 reviews
Rating 6 - Okay. 21 out of 367 reviews
Rating 4 - Poor. 5 out of 367 reviews
Rating 2 - Terrible. 8 out of 367 reviews

Reviews

Verified

10/10 Excellent

Rebecca

Liked: Cleanliness, amenities, property conditions & facilities
Conveniently located, hospitable staff & excellent accommodations.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is beautiful and the staff was superb! Special shoutout to Stalin, who went above and beyond to make sure we were comfortable and made our stay memorable after a rough start. We appreciate him! The Club access was a plus.
Omelette station at the restaurant was a great treat
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Youme

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was very good the hotel was clean and staff were very friendly,
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities
The staff were really great to us, especially the person who checked us in and helped us several times, Dominiciale ? (Italian from Rome). The door staff + also especially the Concierge were very helpful with tips.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Alfred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Spa excellent location great service really friendly staff it was the perfect choice
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic stay — spotless room, friendly staff, and excellent service. Spa was relaxing an
Stayed 1 night in Sep 2025
Verified

8/10 Good

Jared

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel, dark rooms.

Amazing staff and service, Rooms are spotless. However I can only give it 4 stars as the rooms (which are a good size), only have very small windows and are quite dark.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Nav

Liked: Amenities
all staff were friendly and helpful and efficient
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Perry

Liked: Cleanliness, amenities, property conditions & facilities
Great property and very attentive staff.
Stayed 3 nights in Nov 2024
Verified

8/10 Good

yalin

Liked: Cleanliness, amenities, property conditions & facilities
I like the overall facility and pretty easy to access most of the point of interests
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome place and great location.
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel was amazing. The staff is incredible and everyone was incredibly kind to my kids. Close to many of the sites of London and definitely walkable. My family would absolutely stay here again.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, amenities, property conditions & facilities
Superb hotel. Excellent service from all staff. Premium feel but still family friendly. Highly recommend.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, best beds and shower. Pool and gym were really great. Excellent place to stay.
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing excellent beautiful!

Amazing staff, excellent service and beautiful hotel in a perfect location. The food was top-tier too!
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Keyona

Liked: Cleanliness, staff & service, property conditions & facilities
The staff and restaurant were great.
Stayed 4 nights in May 2023
Verified

10/10 Excellent

Sharif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a beautiful hotel, nice breakfast bar & well located in the financial district.
Stayed 7 nights in Sep 2023
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elegant and comfortable. Great breakfast.
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel I have stayed at in a while! Very friendly and helpful staff and great drinks and food!
Stayed 3 nights in Mar 2024
Verified

8/10 Good

Jermaine

Liked: Cleanliness, amenities, property conditions & facilities
The room was great and the facility of the hotel and check in staff were fantastic. However, sadly our night was spoiled by the night staff who don't understand the idea of room service or what it takes to look after the client. The night staff were rude, dismissive, and unacceptable. All we wanted was a hot chocolate and ice cream, what we got was nothing but ridicules responses.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Christine

Liked: Amenities, property conditions & facilities
We stayed here for the London Marathon 2024 and had a BRILLIANT time! The beds were so comfy, location was perfect, and all of the hotel amenities were wonderful.
Stayed 5 nights in Apr 2024
Verified

10/10 Excellent

Sayant

Liked: Staff & service, property conditions & facilities, room comfort

Very convenient location and clean.

Located in the center of the city, clean and convenient. Would stay again.
Stayed 1 night in May 2024
Verified

8/10 Good

Gordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a generally pleasant stay, but a few details fell short. On the positive side, our room was spacious, impeccably clean, and very comfortable. We especially appreciated how quiet the room was and the fact that we had full control over the temperature. However, we ran into some frustrations. My companion and I are both larger men; when we requested a second robe, the staff delivered a small size that would only fit a petite person, which felt a bit dismissive of our needs. Additionally, both the shower and sink drains were badly clogged, taking a significant amount of time to empty. With a little more attention to maintenance and guest requests, this would be a 5-star stay.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Uduak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly beautiful space, loved the service - the ambience was amazing!
Verified

10/10 Excellent

strider

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, especially Sandro at the front desk
Stayed 4 nights in Jan 2024