Search Hotels Near Osterley Park and House, London

"So nice to walk to my hotel from the terminals "

"Our stay was extremely disappointing due to multiple issues and poor customer service. We were given a room with a phone that wasn’t working, which became a serious problem when my son got locked in the bathroom. As the phone was unusable, my daughter had to go all the way to reception to ask for help. In the end, I had to use a nail file myself to unlock the door, which was stressful and unacceptable. We were already rushing, as we were only informed at check-in that children are not allowed in the pool after 6pm. This added unnecessary pressure to our stay. When I reported the phone issue, the staff member simply offered to fix it and said there were no alternative rooms available for us. Someone came to “fix” the phone, but later we discovered the wake-up alarm had been left on. We were woken up at 5:45am, which was extremely frustrating. Whether intentional or not, this should have been checked before our arrival. I reported the issue again in the morning, but the phone still wasn’t working properly. The room itself was also too small and uncomfortably hot. What was most disappointing was the lack of care from staff…apologies were offered, our messages were ignored, no solution was provided, and no refund was considered. We felt completely dismissed and poorly treated throughout our stay."

"Try stay went well, the room had basic needs, wich had charging station or at least a usbc charger but otherwise all was great"

"breakfast was ok not much of a choice but it can sustain you..stuff a little too pushy near closing time while people were still eating .. there should be a choice of making your own coffee in your room and not have to pay every time 4£!!! since there is a kettle wouldn't hurt toga e few teas coffee and milk sachets "

"dinner inside the restaurant was amazing 24 hour bar and so beautiful and clean inside. close to airport. perfect stay"

"Second time we’ve stayed and loved it."

"Yes"

"Very convenient for terminal 2 - several buses across the road. Rooms are compact. "

"Too far from the town and the Ubers are expensive."