6/10 Cukup Baik
Tatevik
Bepergian bersama keluarga dan anak
25 Okt 2025
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
The hotel never replied to our messages before arrival. Although we selected option of paying at the hotel clearly nentioning that we won't be charged before our arrival, but the hotel charged (put an authorization) my card for one night before confirmating the booking. Then we had a terrible experience with the reception upon arrival. First, we had to wait for the receptionist (old man around 60) about 20 minutes to come, then had to bear his unwelcoming behavior. He was slow moving on one hand and disrespectful on the other, firstly he checked my passport for nationality and then we had an argument on the hotel payment, he was trying to charge my card for the full amount and I was telling him that he already has authorized one night fee and needs to charge me using the authorization code so I actually would pay for the remaining 2 nights, but NOOO, this man was either too ambitious or too "smart", he was claiming that I need to pay the full amount and he will cancel my card authorization once we check out. After all he cancelled the authorization upon check in but I have not received my amount on card so far and due to his actions I was deprived of my right to use my money timely. Then on our second day someone was constantly trying to enter our room since 9am. I don't know who that was, yet it was another unpleasant experience associated with this hotel. Overall the location is good, metro and bus stations are just in 2 minutes walk, there are supermarkets and cafes around
Tatevik
Menginap 3 malam pada bulan Oktober 2025
