2/10 Sangat Buruk
Schyna
Bepergian bersama keluarga
5 Nov 2025
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
I was staying with my elderly mother. First two night power goes out and we had complete darkness at night in our hotel. My elderly mother could not get around in the hotel at night in our suite. The staff told me too bad. I asked for support they brought an electrician the next day and fixed the power, then the next night it went out again after using the coffee maker. The staff once again told me too bad. Me and my elderly mother two nights in a row laid in bed the whole night worried to travel around in the room in the darkness. The staff fixed the electricity again. We did not bother using any of the outlets again in fear of dealing with no power again. We had the largest suite in the room we paid for. That was our experience. The floor smelled like mold and as if there was accumulated moisture and no ventilation. May have been unsafe standards with moist/mold accumulation. The fact that we had no power for two night because of their lack of proper power to support their appliances and then not thinking to support us until the next morning and only support was to fix their problem and not to apologize or make us feel welcome and better about our terrible stay. Will not ever stay here again.
Schyna
Menginap 6 malam pada bulan Juli 2025
