Apartments in Richmond-upon-Thames

"Excellent location. Friendly, professional staff. Clean & comfortable room."

"Not enough lifts for hotel capacity Check in not very efficient. Have stayed at this hotel several times but this has now changed names and been rebranded and taken over by a different company. Intent checking desk to be told to go to self check in. I had to ask for help which the staff did help but wasn’t very clear No yes or coffeee facilities on the room Check out has changed and is now 10am. Can stay longer but have to pay extortionate amounts. Seems tk be taking the easy let style low budget packages except this hotel isn’t low budget! On checkout the staff were not helpful"

"A great place to stay for flights departing from LHR Terminal 4. It was clean, with basic amenities, and a self-serve breakfast. The breakfast included some hot foods (eggs, bacon, beans) and cold foods, with yoghurt and limited fruit options. "

"Between a 3 and 4, had a room without a window which was the size of the bed and not much more, but helpful staff and asked for quiet and it was. Shower etc all fine. Only real criticism was that the bedding and duvet etc were all polyester and not great quality."

"Great large hotel, outdated hallways but nice rooms"

"Consider staying elsewhere! The first room was in very poor condition with a mouldy smell. Bathroom, furnishings & carpet dirty. 2nd room no better. Manager offered us our money back to find ourselves another hotel but we took 3rd room although this was only slightly better as no other rooms apparently available. After complaining, we were told hotel undergoing refurbishment. Reception staff not helpful. Prosecco offered but not delivered to room so had to request this the next day. Photographs were taken to prove condition of room. There were large Rentokil vermin trap boxes in breakfast restaurant seating area. On our last morning toilet would not flush and water filled to the top of the bowl. Breakfast selection was good. We had stayed before and were happy to return but this stay was not acceptable. After email complaint the offer of a room upgrade on a returning stay would certainly not encourage us to return nor recommend this hotel to any others to stay at this hotel. It has a great location but our standard room fell far short of being anywhere near acceptable standard. Extremely disappointing!"

"Really warm greeting from the stsff as soon as we stepped into the hotel. Quick & efficient check-in. The room was cleaned to a very high standard. Plenty of choice at breakfast - everything from a full english cooked breakfast to a continental one. My only complaint was that there was no restaurant on site, only a cafe for snacks. Overall a great stsy & would definitely revommend."

"Fantastic hotel in a great location"

"Amazing ! "