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"All was good, I think more planned activities will be better "

"Huge property and so Many pools. I had great time and obsessed with the huge Suite I had! Would love to come back again."

"The buffet food quality is terrible and the dinner reservation process is a nightmare. After standing in a line for over an hour at 7am we managed to get one dinner reservation at 5.30pm during our whole 5 day trip. Its a shocking decision from the hotel to do things this way and leaves everyone very angry. Even the staff think its a joke. The hotel itself is lovely and a 5 minute walk to Xcaret. Also the Michael Jackson show that was on was fantastic. So if you can accept terrible food and an angry reservation process in favour of location then this is the place for you. I would recommend finding a hotel with much better food reviews and take a taxi to the parks."

"stayed here in 2022, awesome experience. now with their mega expansion and not enough employees, not even a decent stay. list was too long. Stay somewhere else."

"How"

"The pools are great and the family select pool and area was amazing the staff was so friendly to our son. Rooms were updated and very clean and again the staff is just amazing. "

"Very nice property only issue that we faced was first the rooms smelled like mop water room was nice but reeked of dirty mop water. Second the buffets food was always cold or lukewarm. Property is nice good stay other than that."

"The only two things I liked in this hotel is the restaurant food and that the hotel was big so there’s a lot of walking places. The ocean is OK this time it was a little dirty, but overall it’s not bad, but I would give it a one star for the food other than the restaurants. The restaurant food was amazing 10 out of 10 the buffets were probably a two out of 10 and the drinks were one out of 10. Also, I will say that the staff at the bars and most staff in the buffets are really rude and unfriendly and this is my second time there and I can say nothing really changed. They are still pretty unfriendly and they don’t seem to like American people. We literally were ignored at the bar every time we would come up. They would serve everybody and act like they don’t see us till my husband said something to them and even then the guy just had a smirk and didn’t come up for a while. This is the only reason I would never go back there. I gave it a second chance, and still never again. The drinks were so bad that I couldn’t even drink the last few days because they were disgusting. Also, the shows were pretty lame more for kids, and they only started around. But there’s nobody at the shows because they’re very lame."

"Either we got lucky or it was truly an amazing trip for our family. The weather was perfect, all the amenities the hotel provided were great. Lots to do w kids. Restaurants were great as well. If anything I would critique the buffets. Could use a bit of flavor and change in menu. They had lots of choices but after the 3rd day eating the same menu got boring. Staff and room was clean and very comfortable for our family of 5, we stayed in the junior suite"