Apartemen di Surrey Heath

"Great location, No aircon in the middle of a heatwave was hard but they gave us a fan which helped immensely"

"The room was clean and spacious. Had everything we needed to be comfortable for a couple of nights."

"I wish to make a compliant. I booked 3 2 bedroom apartments but was only given a family room and one 2 bedroom apartment. The first apartment was filthy and so the guests had to ask for a different room. Then once they had left the room and returned none of the door keys worked. Other unrelated guests had the same issue."

"Apartment doesn’t look as nice as the pictures. Place was clean and good space. Run down on outside and corridor. Pls be aware that apartment has one portable aircon and not central. I had asked before I booked about a/c and was never told they meant a portable unit. When I requested a portable fan for the bedroom as it was really hot, I was told they would bring one the next day as it was late when I arrived. But the fan never came even when I asked again. I also asked for more shower gel a...

"The listing of the room seemed to have changed after I made the booking. Pictures of the higher tier "apartment" were listed under the lower tier "studio" and the room I ended up with was a complete mismatch of what I booked, and was in poor condition. I contacted the property and they did not acknowledge my comments and refused to offer a better room. They kept repeating the same response like a robot: They don't have other rooms in the same category. Period. I had to leave the property and...

"It was an excellent location for us to stay to go to Wimbledon. It’s a wonderful neighborhood away from tourists but still have plenty of restaurants to choose from within steps from the hotel."

"They cancelled my booking a few days before I was due to arrive. Didn't tell me or Expedia. Only found out when I called to check about parking. They said they didn't like people who chose the free cancellation option. In which case why offer it? And how is that a reason to cancel a booking before the payment was even due? I would have turned up with my family and had nowhere to stay. Expedia were unable to contact them but did give me a credit towards a new booking and fortunately I was able...

"The room looked like the pictures and was nice, but I was disappointed with a number of things. The check-in process did not go well as there's an extra step that you need to do to get into the room (including downloading an app) which wasn't communicated to me, I booked a room with a king size bed, but it was a double. The walls and ceiling are the thinnest I've ever experienced - I could hear the phone vibrate in the room next door and everything that was happening in the that room. I'm not...