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The Panoramic By Xperience Hotels

Properti bintang 3.5

Pilih tanggal untuk melihat harga

Ulasan

7,8 dari 10
Bagus

Fasilitas populer

  • Kolam renang
  • Dapur
  • Ramah hewan peliharaan
  • Termasuk parkir
  • Wi-Fi Gratis
  • AC

Opsi kamar

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Menampilkan 2 dari 2 kamar

Lihat semua foto untuk Studio Basic, 1 Tempat Tidur King

Studio Basic, 1 Tempat Tidur King | Seprai premium, brankas, dan didekorasi berbeda-beda

Studio Basic, 1 Tempat Tidur King

  • Pemandangan taman
  • 45 meter persegi
  • 1 kamar tidur
  • Kapasitas 2
  • 1 king
  • Wi-Fi Gratis

Lihat semua foto untuk Apartemen Klasik (Two Bedroom)

Apartemen Klasik (Two Bedroom) | Seprai premium, brankas, dan didekorasi berbeda-beda

Apartemen Klasik (Two Bedroom)

  • Pemandangan taman
  • 140 meter persegi
  • 2 kamar tidur
  • Kapasitas 4
  • 2 king
  • Wi-Fi Gratis
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Tentang kawasan sekitar

The Panoramic By Xperience Hotels terletak di Tulum, tepatnya di La Veleta. Temukan landmark terkenal kawasan ini seperti Reruntuhan Tulum Suku Maya dan jelajahi keindahan alamnya di Taman Nasional Tulum serta Pantai Tulum. Playa Ruinas dan Gran Cenote adalah tempat-tempat lain yang juga sebaiknya tidak dilewatkan. Kunjungi panduan perjalanan kami untuk Tulum
Peta
Calle 3 poniente entre, Calle 12 Sur, Tulum, ROO, 77760

Yang ada di sekitar

  • Pantai Tulum
    Pantai Tulum
    11 mnt berkendara - 6.3 km
  • Reruntuhan Tulum Suku Maya
    Reruntuhan Tulum Suku Maya
    13 mnt berkendara - 7.4 km
  • Holistika Art Walk
    14 mnt jalan kaki - 1.2 km
  • Rumah Sakit Tulum
    3 mnt berkendara - 1.5 km
  • Taman Dos Aguas
    3 mnt berkendara - 1.8 km

Berkeliling

  • Bandara Internasional Tulum (TQO) - 41 menit berkendara

Restoran

  • Vaivén
    5 mnt jalan kaki
  • El Aguajito Marisqueria
    7 mnt jalan kaki
  • Delicia
    12 mnt jalan kaki
  • La Taqueria Pinches Tacos Shop
    5 mnt jalan kaki
  • Pepe The Best Taco!
    5 mnt jalan kaki

Tentang properti ini

The Panoramic By Xperience Hotels

  • Apartemen dekat Taman Nasional Tulum
  • Berada dekat dengan Playa Paraiso, The Panoramic By Xperience Hotels menyediakan teras rooftop dan pusat kebugaran. Tertap terhubung dengan akses Internet nirkabel gratis.
  • Manfaat tambahan mencakup:
    • Kolam renang outdoor serta kursi berjemur dan payung kolam renang
    • Parkir mandiri gratis gratis
    • Antar-jemput bandara, penitipan koper, dan layanan concierge
    • Lift, meja pemesanan tur/tiket, dan staf multibahasa
  • Fitur kamar
  • Semua kamar tamu di The Panoramic By Xperience Hotels menyediakan manfaat seperti seprai premium dan AC, serta fasilitas seperti WiFi gratis dan brankas.
  • Fasilitas lainnya termasuk:
    • Kamar mandi dengan shower rainfall
    • Dek atau teras, lemari dan ruang baju, dan dapur

Properti serupa

Kolam renang pribadi
Amaka Calma Tulum
La Veleta
  • Kolam renang
  • Termasuk parkir
  • AC
  • Gym
8.6 dari 10, Luar Biasa, 607 ulasan
Harga sekarang Rp691.963
total Rp897.825
termasuk pajak & biaya lainnya
16 Jun - 17 Jun
Amaka Calma Tulum
Bandingkan dengan properti serupa

Fasilitas properti

Kolam Renang/Spa

  • 1 kolam renang outdoor
  • Kursi di kolam renang
  • Payung kolam renang

Internet

  • Tersedia di apartemen: Wi-Fi gratis
  • Tersedia di beberapa area publik: Wi-Fi gratis

Tempat parkir dan transportasi

  • Antar jemput bandara 24 jam pulang pergi atas permintaan dengan biaya tambahan
  • Gratis parkir mandiri di properti
  • Parkir mandiri terbatas di properti

Dapur

  • Freezer
  • Lemari es
  • Mesin pembuat kopi/teh

Kamar tidur

  • Tempat tidur premium

Kamar mandi

  • 1 kamar mandi pribadi
  • Handuk disediakan
  • Shower
  • Shower rainfall

Hiburan

  • Smart TV

Area outdoor

  • Dek/patio
  • Teras atap

Kenyamanan

  • AC
  • Kipas angin langit-langit

Hewan Peliharaan

  • Ramah hewan peliharaan
  • Hanya anjing yang diperbolehkan
  • Hingga 10 kg per hewan peliharaan
  • Biaya: USD 20 per hewan per malam
  • Hewan penuntun tidak dikenakan biaya
  • Deposit: USD 20 per malam

Kesesuaian/Fasilitas Difabel

  • Jika Anda memiliki permintaan untuk fasilitas difabel tertentu, silakan hubungi pihak properti menggunakan informasi yang terdapat pada konfirmasi reservasi yang diterima setelah pemesanan.
  • Lift
  • Pegangan tangga
  • Ruang merokok khusus

Layanan dan kemudahan

  • Air minum kemasan gratis
  • Bantuan tur dan tiket
  • Brankas
  • Layanan concierge
  • Pembersihan kamar mingguan
  • Penitipan koper
  • Resepsionis dengan jam terbatas
  • Staf multibahasa
  • Tirai kedap cahaya

Aktivitas menarik

  • Gym

Fitur keamanan

  • Detektor karbon monoksida tidak dilaporkan (tuan rumah belum mengindikasikan apakah terdapat detektor karbon monoksida di properti; pertimbangkan untuk membawa detektor portabel)
  • Detektor asap (tuan rumah mengindikasikan bahwa terdapat detektor asap di properti)
  • P3K
  • Sistem keamanan
  • Alat pemadam api

Umum

  • 3 gedung
  • 33 unit
  • 4 lantai
  • Akses melalui koridor di luar kamar
  • Dekorasi khusus
  • Perabot khusus

Kebijakan

Check-in

Check-in mulai pukul: 15.00; Batas waktu check-in pukul: tengah malam
Check-in lebih awal tergantung ketersediaan
Tersedia check-in tanpa sentuh
Usia check-in minimal - 18

Check-out

Check-out sebelum tengah hari
Tersedia check-out tanpa sentuh

Petunjuk check-in khusus

Properti ini menawarkan transportasi dari bandara (dapat dikenakan biaya tambahan); tamu harus menghubungi properti dengan detail kedatangan sebelum perjalanan, melalui informasi kontak pada konfirmasi pemesanan.
Resepsionis buka setiap hari pada pukul 07.00 - 19.00
Resepsionis hanya beroperasi dalam waktu terbatas
Informasi yang diberikan oleh properti mungkin diterjemahkan menggunakan sistem terjemahan otomatis

Metode akses

Resepsionis tersedia pada jam-jam tertentu

Hewan peliharaan

Hewan peliharaan diperbolehkan dengan biaya tambahan USD 20 per hewan, per malam, plus deposit USD 20 per malam
Hewan pemandu diperbolehkan dan tidak dikenakan biaya
Hanya anjing yang diperbolehkan
Maksimal 1 hewan peliharaan (berat maks. 10 kg per hewan peliharaan)
Pembatasan berlaku; kamar ramah hewan peliharaan dapat dipesan dengan menghubungi properti di nomor pada konfirmasi pemesanan

Anak dan tempat tidur tambahan

Anak-anak diperbolehkan
Tempat tidur lipat/kasur tambahan tidak tersedia
Boks bayi (tempat tidur bayi) tidak tersedia

Jenis pembayaran properti

Informasi penting

Fasilitas ekstra opsional

  • Biaya antar jemput bandara: USD 220 per kendaraan (satu arah)
  • Deposit hewan peliharaan: USD20 per malam
  • Biaya hewan peliharaan: USD 20 per hewan, per malam
  • Hewan pemandu tidak dikenakan biaya

Daftar di atas mungkin tidak lengkap. Biaya dan deposit mungkin belum mencakup pajak dan dapat berubah tanpa pemberitahuan sebelumnya.

Anda harus tahu

Biaya penambahan orang dapat berlaku dan berbeda-beda menurut kebijakan properti
Tanda pengenal berfoto yang dikeluarkan oleh pemerintah dan kartu kredit, kartu debit, atau deposit uang tunai diperlukan saat check-in untuk biaya tidak terduga
Pemenuhan permintaan khusus bergantung pada ketersediaan sewaktu check-in dan mungkin menimbulkan biaya tambahan; permintaan khusus tidak dapat dijamin
Properti ini menerima kartu kredit, kartu debit, dan uang tunai
Belum ada informasi dari tuan rumah mengenai adanya detektor karbon moniksida di properti ini; pertimbangkan untuk membawa detektor portabel Anda sendiri
Tuan rumah telah menginformasikan bahwa properti ini memiliki detektor asap
Fitur keamanan di properti ini termasuk alat pemadam api, sistem keamanan, dan P3K
Properti ini dibersihkan secara profesional
Harap diperhatikan bahwa norma budaya dan kebijakan tamu dapat berbeda berdasarkan negara dan properti; kebijakan yang tercantum disediakan oleh properti

Perlu diketahui

Tersedia akses kolam renang mulai pukul 09.00 hingga pukul 22.00
Hanya tamu terdaftar yang boleh menginap di kamar
Properti ini menerima tamu tanpa memandang orientasi seksual dan identitas gender (ramah LGBTQ+)

Pertanyaan umum

Apakah The Panoramic By Xperience Hotels memiliki kolam renang?

Ya, properti ini dilengkapi kolam renang outdoor.Akses kolam renang pukul 09.00–22.00.

Apakah The Panoramic By Xperience Hotels ramah hewan peliharaan?

Ya, properti ini mengizinkan anjing (maksimal 1) dengan berat maks. 10 kg per hewan peliharaan. Dikenakan deposit USD 20 per malam dan biaya USD 20 per hewan, per malam.Kecuali hewan pemandu. Beberapa batasan mungkin berlaku, silakan hubungi properti untuk lebih jelasnya.

Berapa biaya parkir di The Panoramic By Xperience Hotels?

Parkir mandiri gratis di properti ini gratis.

Pukul berapa check-in di The Panoramic By Xperience Hotels?

Check-in mulai pukul: 15.00; Batas waktu check-in pukul: tengah malam.

Pukul berapa check-out di The Panoramic By Xperience Hotels?

Check-out pada pukul tengah hari.

Apakah The Panoramic By Xperience Hotels menyediakan antar-jemput bandara?

Ya, tersedia antar-jemput bandara yang beroperasi (tersedia atas permintaan).Dikenakan biaya USD 220 per kendaraan.

Di mana lokasi The Panoramic By Xperience Hotels?

Berlokasi di La Veleta, gedung apartemen ini berjarak 4,9 km dari Taman Nasional Tulum serta dalam 10 km dari Pantai Tulum dan Reruntuhan Tulum Suku Maya. Playa Ruinas dan Gran Cenote juga berada dalam 10 km.

Dapatkah saya membatalkan reservasi di secara gratis dan menerima refund penuh?

Ya, properti ini menawarkan pembatalan gratis untuk harga kamar tertentu, karena fleksibilitas itu penting! Baca kebijakan pembatalan properti di situs web kami untuk detail selengkapnya tentang pengecualian atau persyaratannya.

Ulasan

Ulasan The Panoramic By Xperience Hotels

7,8

Bagus

8,8

Kebersihan

5,4

Lokasi

7,2

Staf & layanan

8,4

Kondisi & fasilitas properti
Penilaian 10 - Sangat Bagus. 30 dari 63 ulasan
Penilaian 8 - Bagus. 14 dari 63 ulasan
Penilaian 6 - Medioker. 5 dari 63 ulasan
Penilaian 4 - Buruk. 6 dari 63 ulasan
Penilaian 2 - Sangat Buruk. 8 dari 63 ulasan

Ulasan

Terverifikasi

10/10 Luar Biasa

Billyrojas

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti, komunikasi
Excellent hotel near Tulum town, perhaps 15 mins away from coastline. Amazing rooftop pool with a remarkable view.
Menginap 3 malam pada bulan Oktober 2020
Terverifikasi

8/10 Bagus

Lex

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Pool and view is the best view I have experienced in a long time. I absolutely loved it.
Menginap 4 malam pada bulan September 2020
Terverifikasi

8/10 Bagus

Triana

Disukai: Kebersihan
No es un hotel, son departamentos, por lo que cuentan con cocina. El edificio es una belleza, la alberca que tiene arriba es súper bonita y se ven unos atardeceres increíbles. El hecho de que no esté en la zona hotelera lo hace una buena opción de relación costo-calidad, más si quieres un poco de paz. Estás como a 5-10 minutos de todo, y puedes moverte en taxi (que la gente de recepción muy amablemente te puede solicitar) o en bicicleta, que te prestan en el desarrollo. El único “inconveniente” es que las personas que administran la parte tipo hotel son independientes a la recepción del edificio y tienen horario de oficina, por lo que si llegas tarde o sales muy temprano, te será difícil encontrarlos. Para nosotros este fue un tema, e incluso el último día estuvimos corriendo para ver el tema del pago de la habitación. Sin embargo, Claudia, la persona encargada, es muy amable, se comunicó conmigo desde el principio y estuvo muy atenta a nosotros y nuestras necesidades.
Menginap 1 malam pada bulan Agustus 2020
Terverifikasi

4/10 Buruk

Traveler terverifikasi

Disukai: Kebersihan, fasilitas
Tidak Disukai: Staf & layanan
Hello, I am staying at the panoramic hotel in tulum Mexico which was hosted by xperience hotels. This “hotel” was advertised through your website and there have been many many hiccups along the way, but I know how somethings can sometimes go wrong and I brush them off but this is the last straw...it’s 10:07 México time today Tuesday July 16 (my birthday) and I’m in my room and next door they are having a full blown construction site ( uncontrollable hammering non stop by multiple hammers) I have full videos of proof regarding this absurd disruptions. All my video have proof of sound and time stamp, this is incredible. I’m on vacation and not only is it my birthday but I trusted you guys as Expedia would have business with professional establishments ...I understand not everyone is on American etiquette but it’s 10 pm on a weekend in what is suppose to be a hotel and you’re hammering away in active construction. RIDICULOUS! This isn’t a hotel, this is still an active construction site...here are the things I’ve let go off but enough is enough ..loose electrical cables everywhere, no signs in the entire property, no garbage cans, no one was here on Sunday to help us with our needs (we needed toilet paper and the security guard brought hand drying napkins) no taxis to call, it’s not 10 minutes from the beach like they claim it’s actually 30 minutes on an undone road where a tire can pop at any point and people wear hard hats because there is still construction everywhere.
Menginap 4 malam pada bulan Juli 2019
Terverifikasi

10/10 Luar Biasa

Mariana

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti, komunikasi
Sin duda mi lugar favorito, todo está excelente el departamento increíble y muy ameno. El lugar de estacionamiento Perfecto
Terverifikasi

8/10 Bagus

Jennifer

Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Fasilitas
The main reason for picking The Panoramic for our stay in Tulum was this beautiful picture of the pool. Hate to tell you it hasn't been built yet and they don't tell you that when you book. Other items: no functioning elevator, neither ClubHouse (shop) nor Gym were accessible. Upon arriving we had no codes to get into our room and security was of limited assistance so imagine arriving off 8 hours of traveling and not being able to access your room after carrying your multiple bags up flights of stairs since no elevator!! I was going to cry.... Once we were able to figure out how to make contact with the Xperience team all was good. We were able to get into our room which was the King Studio. It was very nice however once we sat on the bed it was broke - UGH!! With a quick phone call again we were moved to another room. Pleasantly surprised by a 2 bedroom suite with full kitchen, living room and dining room. This was a fantastic space. Clean, modern with a gorgeous tub that we took a nice soak since there was no pool or hot tub in the location. We love to experience the local area when we travel so this location was great. Walkable to the market for bottled water and supplies for breakfast, but also the local restaurants were fantastic and inexpensive, and tons of local shopping! Beware of the side roads though - they're barely paved - so if renting a car I wouldn't rent a sedan. I was thankful for our SUV. I would highly recommend The Panoramic when finished
Terverifikasi

10/10 Luar Biasa

willie

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti, komunikasi
Skeptical after reading the reviews. We loved the actual property and the staff. We had a hiccup when we first arrived(hot water heater burst) but staff was right there to offer us new rooms. The new rooms wasn’t what I booked but was great rooms. The street isn’t paved and real bumpy but it’s Mexico. So I would definitely stay again and I recommend others as well.
Menginap 5 malam pada bulan Agustus 2022
Terverifikasi

4/10 Buruk

Shateema

Disukai: Kebersihan
Tidak Disukai: Komunikasi
The property manager and people who worked in the hotel did not communicate, which left us with not much assistance. The front desk push us off to always call the property manager and never help us. The room had problems through out my stay and although the property manager tried to accommodate us. I didn't really feel good about how they did and had serval issues. I did my best to enjoy my stay but i wouldn't stay there again. No hot water, no light and ac in the room. And not one person on the property was helpful. I had to continuously reach out to management.
Menginap 4 malam pada bulan April 2022
Terverifikasi

8/10 Bagus

Lura

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti, komunikasi
Property was very nice and well taken care of. However, driving to the property was a mission with all the large holes and construction was working next door from early in the morning till late at night but everyone was very nice and very hospitable. Overall my experience with the hotel was a good one.
Menginap 3 malam pada bulan Maret 2022
Terverifikasi

10/10 Luar Biasa

Yesenia Jennifer

Disukai: Fasilitas, kondisi & fasilitas properti, komunikasi
The accommodations and personal. Room was amazin
Menginap 10 malam pada bulan November 2020
Terverifikasi

6/10 Medioker

Angela

Disukai: Kebersihan
Tidak Disukai: Fasilitas, komunikasi
I didn’t like the fact that any question I had the receptionist could not answer. Everything had to be done through email. There was no communication that the pool was closing. The rooms weren’t stocked up. The stove did not work requiring me to give away the food I had purchased.
Menginap 7 malam pada bulan Agustus 2021
Terverifikasi

2/10 Sangat Buruk

VALERIE

Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti, komunikasi
HORRIBLE HOTEL! Do not be fooled stayed here 5 days booked for 6 days and had to leave a day early because this hotel does not clean your room. No housekeeping, no food, no wash rags, no restaurant near, nobody to help you when you need someone. Pool was filthy. I booked This hotel for my bf boyfriend and we came home extremely sick!!! Not sanitary at all! Do not come here! Sheets smelled like wet damped like mildew.
Menginap 5 malam pada bulan Agustus 2021
Terverifikasi

10/10 Luar Biasa

Traveler terverifikasi

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti, komunikasi
Absolutely beautiful! Loved the area (besides the crazy bumpy road to get there haha) and the hotel ! Self swimming pool upstairs in our room, perfect size bed, everything amazingly clean, beautiful view over the town and great staff ! Much more to say but to keep it short. Definitely a 5 star hotel from me ! Would definitely go back and would suggest it to a friend !
Menginap 6 malam pada bulan Juli 2021
Terverifikasi

2/10 Sangat Buruk

Traveler terverifikasi

Disukai: Kebersihan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti, komunikasi
We stayed in PHC1 which I would consider the ghetto suite. The pool was never cleaned. We never received a remote control for the television. No cleaning services or new towels offered during my 8 day stay! We was temporarily moved to a basic studio , which I may add , had better amenities. (Face towels ,decor , kitchen necessities & a remote control! ) but in the basic studio the AC broke and flooded the room during our temporary stay. Destroyed my property and when I requested a claim report I was ignored by the host, Maria. We was than transferred back in PH1C (despite complaints with Maria). We did not enjoy our stay at all. it was uncomfortable. we seen other guess at the pool ( which the tiles are broken down , outdated currently nothing like photos ) the other guess were checking out early and described their stay as “the vibes are off” Our stay here was for 8 days and it was terrible overall . I do not recommend. Kitasogorgeous for photos videos.
Menginap 8 malam pada bulan Juni 2021
Terverifikasi

2/10 Sangat Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti, komunikasi
Where do I start!!!!! We arrived early and was told we could not check in until 3pm. We didn’t mind too much so we went to get food and came back at 3. When the “host” (I say that lightly) checked us in we entered the room and the floor was wet like someone had just mopped. We were under the impression that the room was vacant for 48 hrs in between guests. I placed my things in the closet and went to shower. When I came out it smelled like a wet dirty mop that was left in a dark closet. They had mopped the room with a dirty mop and it reeked!!! Simultaneously, I heard a dripping sound. I searched to see where it was coming from. Opened the closet to see that the AC unit was leaking onto all of my things!! Including my LV duffle bag. I contacted our “host”. She came, pressed some buttons on the AC and said to give it some time. I asked what about my luggage? She said she would contact the owner to reimburse me. We went to the pool to “give the AC time”. We came back to flooding!!! The entire floor wet. We then saw the “host” running to her car and leaving the property. She stopped answering our calls. We had to leave in the middle of the night in our wet swimsuits and find another hotel. Do not stay here. This is not a hotel. There is no management on site. There are no towels. It’s just bad. I was so disappointed.
Menginap 2 malam pada bulan Mei 2021
Terverifikasi

6/10 Medioker

Traveler terverifikasi

Disukai: Kebersihan
Tidak Disukai: Fasilitas
Very nice hotel for the most part as far as look but they don’t have food and my hot water didn’t work in my room the don’t have wash clothes just hand towels and dry towels. And they don’t clean or change sheets while you are there or switch out towels.
Menginap 3 malam pada bulan April 2021
Terverifikasi

10/10 Luar Biasa

Jose

Disukai: Kebersihan, kenyamanan kamar, komunikasi

La atención es lo mejor!!

El complejo es excelente. Las habitaciones son perfectamente equipadas y la piscina privada tiene sol todo el día. Definitivamente es el hotel para mi siguiente vez en Tulum.
Menginap 2 malam pada bulan April 2021
Terverifikasi

10/10 Luar Biasa

Monserrat

Disukai: Kebersihan, kenyamanan kamar, komunikasi
Muy bonito todo excelente servicio
Menginap 1 malam pada bulan April 2021
Terverifikasi

10/10 Luar Biasa

Traveler terverifikasi

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti, komunikasi
Very pretty and clean
Menginap 1 malam pada bulan April 2021
Terverifikasi

10/10 Luar Biasa

Traveler terverifikasi

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti, komunikasi
Excelente el departamento, todo tal cual se ofreció, también la chica de la Agencia muy atenta muy recomendable
Menginap 2 malam pada bulan Februari 2021
Terverifikasi

2/10 Sangat Buruk

Bruno

Tidak Disukai: Komunikasi
Reservamos este local por conta do quarto com piscina privativa, porém tivemos a péssima experiência de não receber o quarto que reservamos e recebemos quarto no andar térreo e há uma construção ao lado onde há muito barulho, a host não se prontificou de avisar com antecedencia sobre o quarto onde nós relatou que havia um problema com o quarto horas após o horário do check in, não deu nenhuma outra possibilidade de troca. Localização afastada de todo centro turístico de Tulum. O quarto e hotel era confortavel porém com muito mosquito.
Menginap 2 malam pada bulan Februari 2021
Terverifikasi

10/10 Luar Biasa

Traveler terverifikasi

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti, komunikasi
Juan was great! The room I booked wasn’t available the first night we were there, but Juan made sure to accommodate us & had the room prepared for our last 3 nights!
Menginap 4 malam pada bulan Desember 2020
Terverifikasi

10/10 Luar Biasa

Traveler terverifikasi

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti, komunikasi
Su habitacion armonia. Naturaleza Muy buena decoración, buen asistencia del personal del hotel. Seguridad en el hotel,
Menginap 3 malam pada bulan Desember 2020
Terverifikasi

10/10 Luar Biasa

Tely

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti, komunikasi
Excelente hotel, es la segunda vez que nos quedamos ahí
Menginap 4 malam pada bulan November 2020
Terverifikasi

8/10 Bagus

Kimberly

Disukai: Kebersihan, kenyamanan kamar, komunikasi

Very unique hotel!

This hotel is super nice- the center with all of the trees that opens up to the sky is so cool. Room was spacious and clean and I liked the big bathroom. A few things I disliked: first is the location, it's a bit removed from the main downtown part of Tulum, so it takes 10-15 min to get a taxi called there, and the roads are horrible (bumpy dirt road with tons of holes in it). Second, not sure if this is truly a hotel or a "condo" but there was no housekeeping service any of the days I stayed, i.e. bed not made, trash wasn't taken out, toilet paper not replaced, etc. Lastly, one night there was a ton of people either above or next to me having a party. I didn't want to be that person to call the front desk to tell them to be quiet, but it was VERY loud and I was trying to sleep. There is NO phone in the room to contact front desk, and it was almost midnight so I wasn't getting out of bed. I called hotels.com for them to try to connect me but they did not have a direct # to the front desk, just some customer service answering machine. I could "leave a message" - sorry I did not want my problem solved the next day. Major fail, very annoying. The rooftop pool is a big draw- very cool circular infinity pool, however it was not filled all the way when I was there so it was a bit disappointing (they were repairing some tiles). Overall the hotel is nice, but I'm not sure I'd stay again.
Menginap 3 malam pada bulan November 2020