Xcaret hotel guide. El Cid hotel in Xcaret, Playa del Carmen

"Our "

"Not a lot of food choices as 2 restaurants appear to be closed for renovations. The food is good though. Staff is great, pools are well maintained and huge. This is not a Beach Resort. Lots of Seaweed and Rocky. Grounds are well maintained. We enjoyed our stay, "

"Beautiful property, and very large with a good assortment of restaurants. Enjoyed our swim up room. Food was good. Staff friendly. Bed was comfortable. Rooms are recently upgraded."

"Todo estuvo excelente. Servicio, atención, comida. Una experiencia totalmente única"

"Best hospitality we’ve ever experienced. We went for our honeymoon and had an amazing time. Lots of activities, lots of ways to relax, there’s truly something for every crowd. Our concierge, Marcelo, was incredible and went above and beyond for us. We will be back!"

"10/10 - Perfect balance of relaxation and fun! "We had an incredible stay at this resort. The grounds are absolutely beautiful and clearly well-maintained, and our rooms were spotless thanks to the diligent daily cleaning. What really made the trip special was the staff—they were genuinely happy and went out of their way to be helpful throughout our stay. The two-pool setup is a brilliant idea; we loved having the option of a quiet, relaxing swim in one pool or joining the high-energy entertainment at the other. Food-wise, the main buffet offered a great variety with different themes each day. The a la carte restaurants were fabulous overall, though we felt the Italian could have been a bit more authentic. This place clearly has a lot of repeat guests for a reason—we highly recommend it!""

"I have been to Cancun a lot and I never had bad experiences like this place …. Nice property but u can not do anything All restaurants are always booked u only can eat at the buffet … no room service . No restock in min refrigerator … no access to water park …….. only one pool available"

"The place was beautiful, with many yummy restaurants and decent drinks. Food was awesome, but breakfast was okay. Housekeeping was amazing and so sweet, adding cute touches to the room. The bartenders could have been kinder, but most of the staff was very friendly. Awesome place and would come back!"

"The menu was delicious and the staff were very friendly ,the pool and area around is clean. We really enjoyed everything and plan to come back again "