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"Amenities are great. You are in a middle of wildlife. We see monkeys, iguanas and coaties everyday. it is a big resort to explore. They have a few big pools. The beach wasn't as what we expected because of the sargassum but the resort staffs did try to remove them everyday. There are sections where you can swim but we decided to stay by the pool. They have the carts/buggies to bring guests around. They have a variety of entertainments every night and we were able to book a la carte for most nights. The nights that we did not get to book was by preference because our child wanted the buffet and we wanted to watch the nightly shows. On the first day, can't complain about the room. It is clean. The sleeping area looked updated. But the bathroom could use some updating but it was clean. The only issue was that we had to switch rooms twice and would have been 3x had we not insisted to just exchange the mattress of the sofa bed or the whole sofa bed with the sofa bed from the other room. The two switches from before was needed; 1) outlet sparked losing electricity in all outlets and 2nd) sliding door broken, can't use the balcony. the issue with the sofa bed took a long time to get resolved. Probably due to language barrier. But when we spoke with their guest services representative Adan, it was resolved right away. Adan was always there to attend to our needs. This is the first time that someone actually made sure all our concerns are addressed. This is top notch customer service!"

"Great resort"

"We had amazing weather the full time we were there, the amenities kept us cool. The AC in our room wasn’t cold, but there was a fan, so that helped circulate the air. We burned pretty bad so had some uncomfortable nights but was able to purchase additional sunscreen and after sun care at decent price. The buffet was the best — great options and variety, dinner less so, unfortunately. The steakhouse was a complete miss. Other dinner options (Italian, Asian and international) were just okay. We avoided the Mexican restaurant, as we saw reviews that it was very bad. Wish they leaned into authentic Mexican more. Would have preferred the buffet for dinner, but understand food waste/need for more structured service. All of the staff were amazing; welcoming, quick and efficient. Mixed drinks were delicious, although all very high in sugar. Felt very safe on premises. Would return! "

"Kids club was great, activities and entertainment were great. We will go back!"

"This resort does NOT welcome expedia customers! This resort classifies expedia members by providing a bright yellow bracelets to expedia members! Once emplyees sees the bright yellow bracelets they ignored us and give priority to their members! They also give expedia members ripped dirty beach towels, corner rooms with stained floors , mold in the showers, no drawers in bedroom, as they give priority to members when it comes to restaurant reservations, expedia members dont get the chance to eat at their various restaurants because they are always booked according to the resort. The resort is high on requesting tips for everything.if ypu dont tip dont expect to get drinks on time, angel at the pool bar refused to add chili powder to one of my drinks but to members of the resort it was okay ! I do not recommended this hotel to anyone safe your money for a better more welcoming resort who really care about their customers as a whole including expedia members ! Avoid feeling like an outcast from the treatment from Employees starting with people at the reception!! "

"Excellent family-friendly vacation in a peaceful tropical setting complete with coatis, flamingos, and monkeys. Large inviting pool (deep so bring a floatie!) + fabulous little kids splash/slides area. Spacious resort - you would never think the hotel is actually sold out as there's always room for all. "

"Loved it!"

"Maybe it because I’m an electrician but man did I see a lot of messed up lights and various wiring "

"Everything super clean. Kids club should make an effort to keep the kids busy and parents free, there are several rules and they call you whenever something is off with the kids, we couldn't enjoy a (well paid) spa moment because we had our phone buzzing. In general the staff is kind, but they approach their rules without context making things more complicated/frustrating than they supposed to be. The app is a disaster."