Search Hotels Near Coco Beach, Playa del Carmen

"I chose The Reef 28 for our honeymoon, expecting an elegant, premium experience based on their marketing. Unfortunately, the advertisement for this hotel is heavily misleading, and we were incredibly disappointed by the reality of our stay. I strongly advise future guests to be aware of the following issues before booking: The promotional pictures are incredibly misleading. The Reef 28 does not have a private beach on the property. When you inquire about enjoying the beach shown in their photos, you are told you have to visit their sister properties and they demand an extra daily fee for the privilege. Do not expect a true all-inclusive experience. We quickly discovered that nearly half of the items on the restaurant menus are not actually included in the package. There is no dinner buffet available. If your flight lands later in the day or you check in late, you will find yourself completely out of luck for food on the property. Yo may be forced to leave the hotel and spend more money or they will offer you the latest dinner time with no options left. The only buffet the hotel offers is for breakfast, and it is severely lacking. There are barely five options available per food category, making it repetitive and completely underwhelming for a resort of this supposed caliber. We booked this property expecting a stress-free, all-inclusive honeymoon, but instead, we were met with a nickel-and-dime approach and false promises. "

"The property was gorgeous. It was never very good for someone with mobility issues. They had no dinner buffets, the food options ib our opinion were not good at all. We even ate outside of the resort because the food was not good. We got served water with no ice constantly. I paid for a swim out pool and the ladder only had 2 small steps which we could barely get in and out. The staff was all very friendly. Overall I just probably wouldn’t return because of the price I paid wasn’t worth it with everything we experienced"

"Great property, fantastic staff, food and overall experience. This was our second visit there, and we’ll be back. "

"Great location, water pressure, air conditioning and the staff is very helpful and friendly!"

"I loved it here, it was clean the food was great. The staff worked so hard to keep the beach as clean as possible. The only thing that made me sad was the cats on the property, I came across six of them in total a few of them in some desperate need of vet care, and one of them pregnant. I know they probably treat them as wild animals there but that’s a very tough place for a domesticated cat to live. The staff seemed to frown on anybody that was trying to feed them and they’re all so hungry. This was my first all-inclusive stay so I don’t have anything to compare it to, but it was a great time there"

"Clean room, great location"

"Great resort for kids! Lots to do!"

"Yes beautiful pool"

"Location, view, parking. ..todo bien."