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"Fabricated bathrooms No facial tissues Bathroom was rather small. I guess it was ok for a one night stay. Not sure I would call it GRAND HOTEL it’s conveniently located. Should spend more money on upgrading the rooms rather than the lobby. My two cents"

"Excellent location but a bit away from the main light rail lines.. very close to all the shops and restaurants in the heart of Shinjuku though. Rooms were small but functional, if you're concerned about the bed, you can ask for additional mattress pads for more "western" style comfort."

"Good stay, clean facilities, nice amenities, good breakfast option. Walls are a little thin with some noise transfer but rooms and property are well kept."

"Help ful staff and nice area for family and travel"

"Excellent location, 10 minute walk from Shinjuku station! Room was clean and perfect for a 4 day stay in Tokyo! Staff were lovely and helpful too, will definately be staying here again! "

"Fast and efficient check-in. Handy shuttle to and from the airport and a large mall. The staffs are doing the best they can with a hotel that needs an update. While it was clean the carpet is quite dirty and furniture dated."

"Wonderful and helpful staff. Amenities provided were exactly what was needed. Located in a central spot perfect for touring"

"Clean rooms and well maintained. Breakfast buffet with many choices. Cold air conditioning. Free shuttle from and to Narita airport"

"This was a very quaint hotel, was pretty spacious for Tokyo. The staff were super helpful and welcoming. The location is also ideal with only being less than 5 minutes from the train. The connected family mart was a big pro as well. Some cons however were the beds and pillows weren’t very comfortable and the dinner for the price was also not that great. Breakfast though was worth it, maybe once during your stay try it out! Overall, would highly recommend!"