Cari Hotel di Puerto Rico

"Enjoyed our stay!"

"Some confusion on an extra sofa in the room with pull out bed, in addition to two queen beds so obviously we thought the room was bigger. Also comments on the website as to how many the room slept. If our extra person had come, we would have been up the creek. My only complaint. Also looked like breakfast was included and it was NOT."

"I had to wait over a hour to check in because there “system” didn’t have my reservation that was made months ago. My first room was hot and the air never came on switched rooms and I still had to stay in a hot room then on the last day after coming back from the pool thinking I’m going to shower before the airport I couldn’t the water stopped working and when it did it was just a drizzle and was brown. So I had to leave for the airport smelling like pool water and itching not fun will not go...

"The staff was super nice and really cared about the customer experience!"

"very nice stay"

"The staff was excellent and the pool was kept very clean"

"No me gusto Que me cambiaron el cuarto por otro y no tenia la Misma vista por el cual yo pague y no estuve de Acuerdo , pero no hicieron nada recompensar"

"Resort is beautiful. Rooms are dated. Shower needs updating. Private island was awesome! Be prepared to spend$$$$$"

"Clean and beautiful!"

"Clean room. Breakfast. Friendly staff. Great location."

"I had two rooms one had termites and the hotel tried to say that they were AntsiWwl when an employee told me that they were termites. The linen had stains on them and the washcloths and towels had stains on themfor the price of this motel. It is not worth it. I think they pay TikTokers to advertise online these beautiful worlds, which is false advertisement."

"Recommend"

"The staff, breakfast and location were excellent. The room was clean but they need to replace the rug."

"Free breakfast or kids menus would be nicer. Still I would stay here again"

"Friendly staff , great location and nice rooms"

"My friends and I stayed at the Sheraton in San Juan this weekend, and we had an amazing time! The hotel was beautiful, clean, and in a great location with easy access to restaurants, nightlife, and local attractions. The staff was friendly and welcoming, and the overall atmosphere made our trip even more enjoyable. We truly had a ball and created unforgettable memories. I would definitely stay here again and highly recommend it to anyone visiting San Juan!"

"Great staff and location. The hotel needs some TLC particularly the gardens and pool area. The bathrooms were nicely decorated and very clean. There was a graduation celebration and woke up to trash and food around the pool area (tray of hamburger and hot dog sausage). The staff was very efficient in cleaning up the mess early morning around 5-6am (I’m an early riser;). A guest was very impolite mentioning in Spanish to a staff that “he hoped they put Clorox in the pool” as I was passing...

"Absolutely beautiful perfect place to stay"

"Super nice place to stay and everyone so friendly. We loved it"