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This hotel is superb , the staff were excellent form arrival to departure and there was nothing they wouldn’t do.

The epitome of the perfect hotel. Nothing we have stay with comes close to the perfection of this hotel.

Valet and doorman greeted us with a smile and remembered our name each time we left and returned! Wait staff in the dining rooms were so friendly and very attentive. Beautifully decorated for Christmas!

Absolutely lovely hotel, and lovely staff. Great facilities and extremely clean. Would definitely stay again!

Absolutely loved this hotel ❤️ from the moment we arrived until we left, the staff and service are exceptional as is the hotel and facilities. Couldn’t fault anything at all. The best hotel we’ve stayed in in London and I’ve tried many of the 5 star hotels here! The breakfast was epic! Honestly first class all round! We were given alcoholic welcome drinks on arrival In the beautiful new bar and showed around personally by the lovely Katerina. Will definitely be staying here again when we...

Location was excellent and free car/taxi service from hotel if car and driver were around. Cost was high.

Although I have stayed at 5 star hotels on several occasions, I was amazed by the standard of service of this hotel. All the hotel staff were extremely polite and gave the true meaning to the word "valued" customer. From the first time I entered the hotel it was a different experience all together. Despite the good service at other 5 star hotels, I could always find a small detail missing. I am not picky, but when it comes to top service I know what to expect, and notice when something, as small...

We had a lovely room, and the staff were excellent. A very comfortable home from home with great Martinis.

Can't get a better location, near to Piccadilly Circus, Trafalgar Sq, Buckingham Palace...the hotel itself is immaculate, the double room was of a reasonable size, the bed so comfortable and bathroom well appointed. Shower was excellent, complimentary drinks on arrival and cookies and cranberry juice / water in the room. Downsides..not many, view was terrible and there was a slightly unusual smell in the room which you only really noticed first entering.

Beautiful place.. amazing staff and beautiful piano bar too boot!

We have had the most wonderful stay. All the staff are very welcoming and nothing is too much trouble. Thank you we hope to return in the future

Convenient

Excellent hotel in a great location.

A beautiful building, very tastefully decorated and furnished, staff could not do enough for us. Would definitely recommend.

As expected, excellent service and top class surroundings. Given an upgrade to the perfect room and everything was just perfect.

Charming hotel, attentive service, very comfortable room and bed. Would stay there again and would definitely recommend

Beautiful hotel ...1 of the best breakfasts

First impression of the hotel was not great as the lobby and lift are very small. However I am happy with the room and found the staff extremely helpful generally. It’s great to hear the staff telling American tourists about the history of royalty :)