Downtown Kuta Holidays from Rp25.126.798

Very clean, the stuff were very friendly and helpful

Everything was perfect except for food options which were limited. Lunch and dinner were very average.

We booked The Balé for the absolute privacy of the villas and their grounds and we couldn’t have been happier with how our stay turned out - total privacy assured and we weren’t overlooked in the least. Loved that breakfast can be served in your own villa and we took ample advantage of this. Staff are great about delivering endless buckets of ice and any other requirements. They’re also great about dealing with any issues as they arise. The courtesy shuttle was also a useful plus - they’re genuinely happy to take you to local destinations at the drop of a hat and to pick you up afterwards.

We didn't like shower are

Sanctoo villas is beautiful accommodation and the people there are wonderful. We stayed for three nights in total and stayed in the “llama room”. I’m not sure what classification of room this is as it’s not actually what we booked. Word of caution. We booked a family suite and included the ages of the children in the booking (6 and 9) and were charged as such. When we arrived the suite has one bed and we were expected to sleep in one bed with the four of us. There was a sofa they offered to put a sheet onto at an extra charge but this wasn’t suitable. We paid to upgrade our room in the end but this would have been a real problem if that wasn’t available. Other than that, the zoo is great, the pool is lovely and the grounds are beautiful and well kept. The lemur apartments were a real treat. They are in the zoo so you are right in with exotic birds, lemurs and a wallaby. A real treat (be prepared for an 0600 wake up call though from the animals. This room specifically) The chef is awesome. The food was beautiful. Everything we ate was of high quality and there are a good few children’s options. The serving and reception staff are a credit to the hotel and our girls loved talking with them. It’s billed as a 5 star hotel and there are some minor bits that stop that. Can’t charge to room, they do a 3for2 beer offer, we ordered two but didn’t see the offer and they didn’t make us aware charging for 2 with no third. In room drinks average etc.