Search Hotels Near Gran Teatro Del Cibao, Santiago de los Caballeros

"Breakfast options were plentiful from light to heavy. Staff was overly helpful and accommodating, area felt safe and plenty of restaurants to choose from. Can't say enough about the management. The GM runs a very effecient establishment were his guess feel very welcome."

"Staff is Good "

"Stayed one night and LOVED the hotel! I’m glad I read the reviews bc I was able to adjust my expectations based on other reviews. First, the front desk gentleman and valet attendant were EXCELLENT! Great customer service! The property and room were GORGEOUS!! Excellent bath products by Byredo, which my daughter was surprised by bc it is a great brand and isn’t typical at hotels. The bed was SUPER comfortable! I seriously was sad I didn’t have the opportunity to sleep longer bc we got in late and left early. Air conditioning worked extremely well, plenty of outlets, well-light mirror for makeup which many hotels overlook AND an huge full-length mirror. Girls need to get ready! Overall, it was such a comfortable and aesthetic space! Now I will give my suggestion for improvements. We had trouble getting hot water even after waiting several minutes for it to heat up, so I will say that definitely needs to be addressed. Other than that, I don’t have any suggestions but just a word of caution that yes, you cannot see through the windows, which didn’t bother me at all but might bother other people. And if you don’t like noise, I would suggest asking not to get put on the 4th floor bc the restaurant is on the 5th floor and it’s noisy. For me, this time around I was ok with it bc I was so tired I fell asleep right away and it was late so the restaurant was almost closed so I didn’ have to deal with it for very long. I think they close at 1:00 am. Overall, DEFINITELY would stay again!!"

"Outstanding service by Edward in the lobby. "

"Hi, I didnt bring a pet. The hotel was wayyyyy more than expected. 5 star service. They really took me as their own and made sure i UNDERSTOOD the money, transportation and the food. I will always stay there going back."

"Didn't need the shuttle "

"First of all,my checking began horrible. I entered the check in area and the lady at the desk was finishing checking in another guest. I stood there waiting for 10 minutes. Two white men came in and the attendant skipped me completely asked them if they were checking in. I asked her as big as i am she didn't see me.No apologies for anything .She started checking me in and,to know her prejudice, she quickly turned me over to her coworker who just entered .The coworker's name was Lisbeth.Lisbeth was kind,polite and helpful but that first one,nope. This was between 6 and 7 pm on March 17th. The owner of this hotel can review the cameras. You will loose customers with employees who treat people in that demeaning way but ,because of Lisbeth' professional service, I might return "

"Hotel only has 3 parking spots it will only be a problem if you wanted to park. The shower door only covers half the shower. So water will always spill out. That was a big let down. Other than that it was a good stay. The free included breakfast was very good."

"Everything was perfect 👌 clean .. only inconvenience the place was occupied my first night.."