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"Excellent stay at the IHG Sheppterton. It was a great location and the hotel itself, staff and amenities were great. Perfect for families and they have a kids area which my kids throughly enjoyed. Good size swimming pool and everything was clean. Food was delicious and grest value - kids eat free. Will definitely be returning. "

"2nd stay and would stay a third! "

"Room we stayed in was really poor condition, needed a real re-vamp. Whilst the lady that checked us in was great…. The guy was quite rude to my son when he went to ask for towels. The spa staff, and facilities were excellent, with good parking. "

"Breakfast was freshly cooked, fruit fresh. Not many shops nearby. Only one thing to say is 1st breakfast we were offered to decide how we wanted our eggs but the next 2 mornings not. Not sure if it depends on whos on duty."

"Great staff, great location, great restaurant."

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"The room and bathroom were clean, comfortable, and beautifully decorated. I appreciated having both a Nespresso machine and an electric kettle provided in the room. The breakfast, which is extra, is delicious. The hotel's location, within easy walking distance of Richmond Green, Kew Gardens, and the Tube, was excellent. Those with heavy luggage should be prepared that some rooms are a half-flight of stairs above the elevator."

"Yes"

"Rooms and locations are great, however during the stay on 2nd April 2026 the hotel hosted some event that was blasting music throughout the hotel until late in the evening. The event was on the ground floor and I was on the 4th floor so that gives you an idea how loud it was. I spoke to the night manager Bif** (obscuring name) and he basically refused to either ask them to stop or turn it down claiming they had a contract with the event and couldn't even ask them to turn it down. This hotel makes a lot more money from the event than renting out a room so if you come here you should hope that they don't have any events going on or you wont have a quiet night. "