Search Hotels Near Kensington Church Street, London

"Check in was OK although member of staff left the desk twice to check something about the booking and the room without explaining why...keeping a tired customer informed is helpful...she was just checking the room was ready. Stopped four nights...second morning note pushed under door advising us to contact reception as we had not paid!!!! They had credit card details and hadn't taken the previous day...! Room was not cleaned/refreshed unless we asked...only done twice in a four night stay. Ignore the automated check out email. We completed it on the fourth day only to be told we still owed for three nights even though we had already paid in full as above. Manager confirmed all paid and this was an automated email...need to updated their automated processes. Hotel was in a good location, clean, adequate but a little dated. We would have be quite happy with everything if check in had been completed properly, the room was refreshed daily without asking, and the automated system hadn't advised us we had a balance outstanding when we'd paid in full."

"Noisy, noisy, noisy! Had to change rooms as the noise from the nearby elevator and doors closing was annoying! New room was worst than the old room as it was a foot away from a loud closing fire door! Bathrooms are a hazard! A huge slippery high bathtub dominates the bathroom! The best thing about this hotel is the location."

"The breakfast was ok. Not good not bad. We opted out the second stay. The rooms are incredibly small. The location was good for our needs. The staff was helpful and tried to help with around the town concerns. The neighborhood is attractive but busy roads."

"Great customer service from reception team"

"Perfect stay - lovely property"

"Outstanding hotel in every respect. Room service food is unusually high standard!"

"Wounderful staff, darling hotel in a great location. Rooms are very small."

"Got there at 1:30pm, room not available. Understandable, website quotes 3:00 check-in. Returned at 3, room still not available. Was offered room in basement. Did not want this. Was given other room on first floor. Took this. The "Roost" room was very small. Could barely fit 2 suitcases on the floor. Hot water did not work. Told to go to another room to take a shower. Next morning we had to pack up leave luggage in hotel storage. Pay for coffee station did not work. Returned from touring and got new room. Hot water worked. On-line keys did not work. Was given key card. Asked for "do not disturb" hanger. Told there were all out and they were in process of ordering more. No TV remote in room. Had to request one. Next morning, pay for coffee station still not working. In-room coffee machine did not work."

"Room was great, staff helpful. Location excellent and good value for money. The sink in the bathroom wasn't the most useable, but everything was in good condition. Great amenities in the room, free tea, coffee, water and a little fridge. One morning we were awoken around 8:30am due to drilling from a room above, as they are refurbishing the hotel."