2/10 Sangat Buruk
Luis
7 Apr 2026
Disukai: Kebersihan
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Being a Marriott member I've always had a great experience but this Fairfield in the Allligent stadium area of Las Vegas was very poor all around. The Gen Mgr J Montiel,was not concerned with customers care. We had asked since hour one of checking in for a replacement or additional mattress to place on top of very poor condition sofa mattress and they said they'd help next day because they could only provide extra blankets to pile on mattress that night. The next day Gen Mgr. said they didn't have any different ones to offer, which was either a lie or very poor of hotel because hotels always have additional mattresses and other for emergency situations like soild mattresses that need replacement. The regular mattresses needed replacing as well and some of our blankets had holes in them. Bedroom door most always had an issue when trying to open and shut on our way in or out. The morning breakfast was always chaotic. The food would run out and the gentleman working there always seemed bothered when told things needed replacing so everyone was just standing around waiting 8n their small breakfast space. That employee even called out another employee from the back and loudly, in front of all the guest there, tried to blame her for something in which he immediately found out was someone else's mistake and didn't even apologize to her
Luis
Menginap 4 malam pada bulan Maret 2026