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Hotel Riu Palace Mexico - All Inclusive

4.0 star property
Art Deco property with 6 restaurants and 4 outdoor pools

Choose dates to view prices

Hotel Riu Palace Mexico - All Inclusive is near Quinta Avenida, offering a free breakfast buffet and swim-up bars. Guests enjoy white sand beaches, sun loungers, massages, six restaurants including Italian, fitness classes, helpful staff, and a prime beach location.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Bar
  • Spa

Room options

Available filters for rooms
Showing 40 of 40 rooms

View all photos for Junior Suite (Superior (U))

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite (Superior (U))

8.0 out of 10
Very good
(15 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Eco-friendly toiletries
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite (U)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Hairdryer
Eco-friendly toiletries
  • 47 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Jetted Tub (U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite, Jetted Tub (U)

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Hairdryer
Eco-friendly toiletries
  • 47 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite

  • 47 sq m
  • Sleeps 3

View all photos for Suite Deluxe

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite Deluxe

  • 47 sq m
  • Sleeps 3

View all photos for Suite Junior

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite Junior

10.0 out of 10
Exceptional
(1 review)
  • 39 sq m
  • Sleeps 4

View all photos for Suite Junior with Garden View

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite Junior with Garden View

  • 39 sq m
  • Sleeps 4

View all photos for Suite Junior

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite Junior

  • 39 sq m
  • Sleeps 4

View all photos for Room Superior

Minibar, in-room safe, blackout curtains, iron/ironing board

Room Superior

  • 39 sq m
  • Sleeps 4

View all photos for Suite

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite

  • 47 sq m
  • Sleeps 3

View all photos for Suite Deluxe

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite Deluxe

  • 47 sq m
  • Sleeps 3

View all photos for Junior Suite (M)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite (M)

8.6 out of 10
Excellent
(7 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Eco-friendly toiletries
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (L)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite (L)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Eco-friendly toiletries
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Superior (L))

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite (Superior (L))

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Eco-friendly toiletries
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (E)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite (E)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Eco-friendly toiletries
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Superior (E))

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite (Superior (E))

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Eco-friendly toiletries
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (M)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite, Garden View (M)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Eco-friendly toiletries
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite (B2C-US)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Separate bath and shower
  • 39 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Junior Suite (Superior, B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite (Superior, B2C-US)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Separate bath and shower
  • 39 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Suite (B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite (B2C-US)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Hairdryer
  • 47 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Jetted Tub (B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite, Jetted Tub (B2C-US)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Private bathroom
Hairdryer
  • 47 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (M)

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite (M)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Separate bath and shower
  • 47 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Jetted Tub (M)

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite, Jetted Tub (M)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Hairdryer
Eco-friendly toiletries
  • 47 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (L)

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite (L)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Separate bath and shower
  • 47 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Jetted Tub (L)

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite, Jetted Tub (L)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Hairdryer
Eco-friendly toiletries
  • 47 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (B2C-CA)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite (B2C-CA)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Eco-friendly toiletries
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite (Superior | B2C-CA)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite (Superior | B2C-CA)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Eco-friendly toiletries
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite (B2C-CA)

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite (B2C-CA)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Separate bath and shower
  • 47 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Jetted Tub (B2C-CA)

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite, Jetted Tub (B2C-CA)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Hairdryer
  • 47 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite (Superior | C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite (Superior | C)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Eco-friendly toiletries
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Junior Suite (C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite (C)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Separate bath and shower
  • 39 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Suite, Jetted Tub (C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite, Jetted Tub (C)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Private bathroom
Hairdryer
  • 47 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite (C)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Hairdryer
  • 47 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Junior Suite, Garden View (U)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Separate bath and shower
  • Sleeps 3
  • 3 King Beds

Junior Suite, Garden View (Elite Club, U)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Separate bath and shower
  • Sleeps 2
  • 1 King Bed

Junior Suite (Elite Club, Swim-Up, U)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Separate bath and shower
  • Sleeps 2
  • 1 King Bed

Suite, Garden View (Elite Club, U)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Separate bath and shower
  • Sleeps 2
  • 1 King Bed

Suite (Swim-Up, U)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Separate bath and shower
  • Sleeps 2
  • 1 King Bed

Junior Suite (Adults Only, U)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Eco-friendly toiletries
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite (U)

8.6 out of 10
Excellent
(79 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Eco-friendly toiletries
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
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About the area

Map
Avda. Xaman-Ha, Manzana 3, Lote 4, Condominio Playacar, Playa del Carmen, QROO, 77710

What's nearby

  • Playacar Golf Club - 8 min walk - 0.7 km
  • Playacar Beach - 10 min walk - 0.8 km
  • Playa del Carmen Maritime Terminal - 12 min drive - 2.9 km
  • Playa del Carmen Main Beach - 15 min drive - 3.6 km
  • Xcaret Eco Theme Park - 16 min drive - 8.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 52 min drive

Restaurants

  • ‪Viva Wyndham Maya - ‬5 min walk
  • ‪Bar Arrecife - ‬10 min walk
  • ‪rosa roja - ‬1 min walk
  • ‪La Terraza - ‬5 min walk
  • ‪Turquesa - ‬7 min walk

About this property

Hotel Riu Palace Mexico - All Inclusive

Upscale all-inclusive property near Playacar Beach
Playacar Golf Club is located near Hotel Riu Palace Mexico - All Inclusive, which provides a free breakfast buffet, a swim-up bar and a poolside bar. This property is a great place to bask in the sun with a beachfront location, beach massages and sunloungers. Indulge in a massage at Renova, the on-site spa. At the 6 on-site restaurants, enjoy breakfast, dinner and Italian cuisine. Fitness classes are offered at the health club; other things to do include kayaking, sailing and windsurfing. In addition to shopping on-site and a coffee shop/cafe, guests can connect to free in-room WiFi.
Other perks at this property include:
  • 4 outdoor pools and a children's pool, along with sunloungers, pool umbrellas and a swim-up bar
  • Free self-parking
  • Limo/town car service, tennis courts and a bike on-site
  • A billiards/pool table, beach towels and a lift
  • Guest reviews say great things about the beach locale and helpful staff
Room features
All 434 rooms include comforts, such as 24-hour room service and laptop-compatible safes, as well as thoughtful touches, such as air conditioning and separate sitting areas. Guest reviews speak positively of the cleanliness rooms at the property.
Other conveniences in all rooms include:
  • Recycling and LED light bulbs
  • Bathrooms with eco-friendly toiletries and separate baths/showers
  • Flat-screen TVs with satellite channels
  • Balconies, separate sitting areas and coffee/tea makers

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Snorkelling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Dancing
Yoga

Entertainment

On-site entertainment and activities
Access to off-site nightclubs
On-site live performances

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Hotel Riu Palace Riviera Maya - All Inclusive

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  • Hot tub
  • Breakfast included
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • 4 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Don Julian
  • Krystal
  • La Bodega
  • La Dolce Vita
  • Miyagi

Things to do

  • 4 outdoor pools
  • Bicycle storage
  • Bicycles
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Personal motorised watercraft
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkelling
  • Surfing/bodyboarding
  • Tennis
  • TV in common areas
  • Volleyball
  • Windsurfing

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Living room
  • Playground

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • Spa open daily
  • Spa treatment rooms
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 3 floors
  • Art Deco architecture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 50.91 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Riu Palace
Riu Palace All Inclusive
Riu Palace Mexico
Riu Palace Mexico All Inclusive
Riu Palace Mexico All Inclusive Playa del Carmen
Riu Mexico
Riu Palace Mexico Hotel
Riu Palace Mexico Playa Del Carmen
Riu Palace Playa Del Carmen
Riu Playa Del Carmen
Rui Palace Mexico
Mexico Palace Riu
Hotel Riu Palace Mexico Riviera Maya/Playa Del Carmen
Riu Mexico Inclusive inclusiv

Frequently asked questions

Does Hotel Riu Palace Mexico - All Inclusive have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

Is Hotel Riu Palace Mexico - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Riu Palace Mexico - All Inclusive?

Self-parking is free at this property.

What time is check-in at Hotel Riu Palace Mexico - All Inclusive?

Check-in start time: 3:00 PM; check-in end time: 11:30 PM.

What time is check-out at Hotel Riu Palace Mexico - All Inclusive?

Checkout is at noon.

Are there all-inclusive benefits at Hotel Riu Palace Mexico - All Inclusive?

Yes, the property is all-inclusive. Food and drinks are included (with some restrictions), and activities include windsurfing, snorkelling, tennis and more.

Where is Hotel Riu Palace Mexico - All Inclusive located?

Nestled on the beach, this Playacar property is within a 10-minute walk of Piste Cyclable sur Paseo Xaman-Ha and Playacar Beach. Playa del Carmen Main Beach and Quinta Avenida are also within 2 miles (3 km).

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Hotel Riu Palace Mexico - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 653 out of 1001 reviews
Rating 8 - Good. 202 out of 1001 reviews
Rating 6 - Okay. 84 out of 1001 reviews
Rating 4 - Poor. 31 out of 1001 reviews
Rating 2 - Terrible. 31 out of 1001 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sandra

Liked: Cleanliness, amenities, property conditions & facilities
Great Hotel and great Staff. Very clean rooms and food was great. beautiful beach
Stayed 7 nights in Nov 2025

10/10 Excellent

Jason

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful stay great service, clean rooms, pools were perfect. Would stay here again.
Stayed 7 nights in Oct 2025

10/10 Excellent

Lyudmila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this hotel.Stayd there before.Will stay there again.
Stayed 8 nights in Sep 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great resort
Stayed 4 nights in Sep 2025

10/10 Excellent

Jasmine Lee

Liked: Cleanliness, amenities, property conditions & facilities
Great stay
Stayed 4 nights in Jun 2025

10/10 Excellent

Gary Irvin

Liked: Cleanliness, staff & service, property conditions & facilities
I was the type of place you never want to leave.
Stayed 6 nights in Oct 2025

8/10 Good

LYUBOV

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice hotel rooms need some upgrade. food was OK
Stayed 6 nights in Oct 2025

10/10 Excellent

Pavel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I spent a wonderful 10 days at this hotel. The service was excellent, the food is very fresh and delicious, the staff was attentive and polite, everything was very clean, and the staff were constantly doing something to keep everything sparkling.Best restaurant at hotel is it steake house.
Stayed 10 nights in Oct 2025

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 4 nights in Jul 2025

10/10 Excellent

Yendry

Liked: Cleanliness, amenities, property conditions & facilities
I highly recommend it 100%
Stayed 6 nights in Oct 2025

8/10 Good

Rickell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property could have more beer options like Modelo or Pacifico. These beers are at almost every party in the USA so was odd they did not have. My husband was hoping to have more authentic Mexican options for breakfast. The staff was amazing and the property is always beautiful and nice. We will go back to this property it is very nice.
Stayed 3 nights in Oct 2025

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just stayed 7 days at the Palace Mexico. About halfway through I started looking for things I would consider negative. I sincerely have nothing negative to say. The resort is clean, the staff is incredibly nice and helpful. The beach is perfect and the buffets are varied and tasty. The beds are comfortable and the rooms are a good size. We look forward to returning.
Stayed 7 nights in Oct 2025

10/10 Excellent

Komil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pools and beaches were lovely
Stayed 4 nights in Jul 2025

6/10 Okay

Jalen

Liked: Cleanliness
It wasn’t bad, could be updated. But for the price and location it was definitely worth it. Food was alright, to say the least.
Stayed 3 nights in Sep 2025

10/10 Excellent

PRADEEP

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been to 6 RIU AND THIS ONE is super clean and the service on point food of best qualiety DRINKS premium.
Stayed 2 nights in Aug 2025

10/10 Excellent

Vitalina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend this hotel 10000% This is my 5th visit to this hotel and I don't want to change it, I recommend it with or without children
Stayed 6 nights in Aug 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
There is never a shortage of things to do with a choice of 5 RIU properties in walking distance.
Stayed 10 nights in Jul 2025

10/10 Excellent

LUIS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Aug 2025

6/10 Okay

Jamilec

Liked: Cleanliness, staff & service, amenities
The Mexican food was poor. The beds were uncomfortable you could feel the springs on your back. Someone should do quality control on the beds as well as the Mexican food. To be in Mexico you would think that the food would be authentic but it was not.
Stayed 5 nights in Sep 2025

4/10 Poor

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
The food at every restaurant was not good, everything else was nice.
Stayed 6 nights in Aug 2025

10/10 Excellent

NICANOR

Liked: Cleanliness, amenities, property conditions & facilities
Great service
Stayed 5 nights in Jul 2025

6/10 Okay

ALVARO

Liked: Cleanliness, staff & service
Comfort=exellent Staff=amazing Food=exellent Service=exellent Lobby area= not appealing to Mexican culture Feel cold
Stayed 4 nights in Jul 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best all inclusive I've been with my family, by far.
Stayed 5 nights in Mar 2025

10/10 Excellent

Ana Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is beautiful and very enjoyable.
Stayed 5 nights in Feb 2025

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service
I Love this property, it is a shame that it will be remodeled again. The Food Quality has dropped, several of the (Chef’s ????) should not be in view of the customers, no clue what they are doing. Some of the Speciality Dining restaurants get their food from the Buffet Restaurant. There is No or at least POOR quality control on the Buffet
Stayed 7 nights in Sep 2025