Search Resorts in Playa del Carmen

"Reservations were very hard to make. You have to wake up at 6:30am and go stand in line to possibly get a reservation. Other than that well worth the money and a beautiful resort!"

"I was very pleased with my room, the staff ,and the amenities. Staff was kind and helpful. BEAUTIFUL property. I will definitely return and recommend."

"Beautiful property with incredible staff. Food was good and options catered well to kids as well as adults. Our family had an amazing vacation!"

"they had everything we needed when we needed it!"

"Amazing hotel 5/5"

"Wonderful trip in the el beso building at ocean riviera. Our room was outstanding and adding the privilege membership was well worth it. Our butler/host, Ariz, was incredible and set up our reservations (even managed to get us in to the tepanyaki restaurant one night when the place was full and no reservations were available!) Between Ariz and Angel we were so well taken care of - highly recommend them both and this resort!"

"Cuando me quise registrar en la recepcion Edgar, el de recepcion, fue muy grosero y me dio una respuesta muy cerrada al momento de yo no tener una identificacion. Cuando yo tenia todos los comprovantes de ser la persona en ocupar la reservacion. Yo sabia que se arreglaria todo pero el me dijo que no podia hacer nada!!! Pues es el precio del hotel es para tratar a los habitantes con cortesia y el fue muy grosero y falta de etica profesional. Nunca se me pidio una disculpa ni de parte de el ni del supervisor. "

"My experience at Riu Palace Riviera Maya was extremely disappointing and did not meet expectations. The food quality was consistently poor. Most meals were bland or unappetizing, and we found ourselves skipping meals throughout our stay. Breakfast was the only acceptable option, though still average. We upgraded to the “Elite” level expecting an enhanced experience; however, the only noticeable benefit was access to higher-quality liquor. The designated “Elite” pool lacked food service, entertainment, and overall atmosphere, while the standard pool offered a much more engaging experience. This discrepancy made the upgrade feel unjustified. The beach conditions were also subpar, with significant amounts of seaweed that appeared to be minimally maintained by the resort. Additionally, pricing and service issues further impacted our stay. When inquiring about extending one night, we were quoted $1,000—equivalent to the cost of our five-night stay. After booking externally, a minor reservation error (one guest instead of two) resulted in a proposed $600 charge to add a second person. Resolving this took approximately four hours. During this time, front desk staff displayed unprofessional behavior, including laughing and pointing, which was inappropriate. Overall, this resort did not provide the quality or service expected. I would not recommend staying here."

"I did not left a 5 stars reviews due to the following reasons although overally it was a nice vacation for us. 1. Unorganized and insufficient internal transit bus 2. A few missings inside the room like toothbrushes cop, Shampoo wall mounted container inside the bathroom. 3. Insufficient trash bins in the room 4. Queen size beds were not standard size and smaller than that like double bed so we are as a family of three could not sleep comfortably. "