Search Resorts in Playa del Carmen

"Property was beautifully designed and water views, or beach views were amazing. The lobby furniture was very uncomfortable. Everything else was fantastic. "

"I would say that we got what we payed for although when flying with Flair you have to pay for checked bags abd carry ons. Two cgecked bags will run you an extra 400$ Nothing to do with stay, just thought I'd add that note. The property is a little tired. The rooms could use sn update and the pools could be re surfaced. The staff was exceptional. Very courteous and are there to help in any way. Ask for an upgrade when you get there. We got a swim ip no extra. The swim ups are nice. The water is a little cooler and more refreshing. The beach isnt the best. The Sargassum that washes up on the beach is pretty bad. They try to clean it up but there is just too much. The food was oaky at best. Getting to the buffet early is key as it gets picked through and tgere is long line ups to the omletts. You are very close to Playa. I Suggest a cab ride in for a day. Lots to see snd lots of bars and restaurants "

"Extremely disappointing and materially misrepresented online. Jungala Hotel is not a resort. It is simply three buildings with about 52 rooms located inside a massive 1,000-acre timeshare complex shared with six other properties: Grand Mayan, Grand Luxxe, Grand Luxxe Jungle, The Bliss, Residences, and Mayan Palace. Most photos shown online (everything outside the rooms) are from those other resorts and do not represent the Jungala Hotel itself. The reality of this stay is constant commuting. The Jungala buildings contain rooms only. There are no pools, restaurants, bars, gyms, spa facilities, or beach access at the hotel itself. Every pool, restaurant, gym, spa, and activity is located at other resorts within the complex and shared with thousands of timeshare guests. Getting anywhere requires golf carts, often with 20+ minute waits and 15–25 minute rides. The listing references a private beach and water slides, which is misleading. The beach is not private and is shared with all properties. It is about a 15-minute ride away at the south end of the complex. There are no pools or water slides at the hotel. The Jungala Water Park is a separate paid attraction (about $75 per person per day). There is no real concierge (only golf cart dispatch) and no physical kids club or staffed drop-off facility. Rooms are nice, but everything else requires leaving the property."

"Loved the pool, the food, the desserts, the staff and the activities!"

"The pool had floaties in it every day, needs cleaning. Our room had dirty floors like it wasn’t mopped from the last guest and the hand soap and bath soap was empty. Lobby’s air freshener was way too strong. "

" Clean room daily, friendly and helpful staff, beautiful view. Great pool options"

"Very clean and friendly staff. Lots to do and easy to get downtown. Could be more food options. "

"Our room smelled of mildew and the guy tried to gaslight us and insist it was just the room spray. Meanwhile my 4 year daughter is gagging and covering her nose. They did end up moving us into a different room which was good. The staff were mixed— some great and some seemed put out that they had to interact with us. Food was mixed. Lots of additional expenses. Ex 15$usd for a coconut! The facility was super impressive. Kids 3 and 4 loved the play rooms."

"Garden/Pool view w/partial view of ocean. Property was beautiful & clean. Staff were wonderful. Food left something to be desired. Alcohol options left something to be desired. "