Resor di Quintana Roo

"As someone who has gone twice to the resort back to back(2025-2026) Resort was amazing as always good is great customer service is amazing Down side I just came back June 14th 2026 and they are remodeling views and pools look like they need to be touched up (has a bit of mold and missing tiles within the pool on the side and bottom. Lastly they have this promo where you can experience another of there resorts which is cool but in reality there’s a catch (which is okay ) You have to listen...

"Property is very well kept, authentic decor vs modern which was very nice. Staff and service was excellent, food was great, not 10/10 as some is hit or miss, but many choices. I would say only thing lacking is more music by pool daily & entertainment in the evenings. If you perfer relaxing this resort is 10/10."

"Loved our upgraded suite it had 180 views of the ocean"

"A great place to just hang out and enjoy your time in Playa. Staff were amazing and helpful at every turn. Restaurants were top notch, especially the Mexican restaurant. Summer seaweed was a constant stinky headache, but that's not the resorts fault, they cleaned it up every morning."

"Todo fue excelente"

"Rooms were really nice with the best touches!"

"The only complaint that we had was that the hot water in our room took forever to come on in the sink, shower and hot tub. This should be fixed."

"La habitación está muy bonita, limpia y moderna, las instalaciones bien, solo la playa tenía sargazo, y olía feo. La comida no es la mejor en relación precio-calidad, no escogimos el todo incluido, y x el precio de los platillos y el sabor, preferimos salir a comer a restaurantes cercanos."

"Food is 100/100. Drinks are good. Pool was perfect. Staff was very attentive. Spa was extremely good, 100/100. Kudos to Ms. Raquel at the spa. She is very professional, kind and the best."

"The hotel is beautiful and the pools were very clean and well maintained. The grounds were very well kept and they attempted to clean up the sargassum best they could given the circumstances. However, the food was far below expectation. We frequently struggled to find something to eat and items on the buffet were cold despite being there the second that it opened. Room service was sparse with only a few items to choose from- but they have an excellent app for ordering and seeing what was going...