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Sandos Playacar All Inclusive

4.0 star property
All-inclusive property with 9 restaurants and 8 outdoor pools

Choose dates to view prices

Near Xaman Ha Aviary, Sandos Playacar All Inclusive welcomes sun-seekers to its white sand beach. Enjoy a Thai massage at Spa Sandos or relax at any of the 8 outdoor pools and water park. This upscale all-inclusive property offers on-site shopping and free in-room WiFi.

Reviews

7.6 out of 10
Good

Popular amenities

  • Hot tub
  • Bar
  • All-inclusive
  • Room service

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Jr Suite Hacienda

Jr Suite Hacienda | Living room | 42-inch flat-screen TV with satellite channels

Jr Suite Hacienda

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout curtains
Hairdryer
Balcony
Air-conditioning
Blackout drapes/curtains
Ceiling fan
Dressing gowns
Hair dryer
  • 36 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

View all photos for Riviera Family King Junior Suite

Riviera Family King Junior Suite | 1 bedroom, free minibar, in-room safe, desk

Riviera Family King Junior Suite

7.8 out of 10
Good
(52 reviews)

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout curtains
Jetted bath
Balcony
Air-conditioning
Blackout drapes/curtains
Ceiling fan
Dressing gowns
Hair dryer
  • 53 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Riviera Family Queen Junior

1 bedroom, free minibar, in-room safe, desk

Riviera Family Queen Junior

8.2 out of 10
Very good
(93 reviews)

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout curtains
Jetted bath
Balcony
Air-conditioning
Blackout drapes/curtains
Ceiling fan
Dressing gowns
Hair dryer
  • 52 sq m
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Hacienda One Bedroom Suite

1 bedroom, free minibar, in-room safe, desk

Hacienda One Bedroom Suite

7.8 out of 10
Good
(6 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Balcony
Separate sitting area
Air-conditioning
Blackout drapes/curtains
Ceiling fan
Dressing gowns
  • 73 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Select Ocean Front Adults only

Select Ocean Front Adults only | 1 bedroom, free minibar, in-room safe, desk

Select Ocean Front Adults only

8.0 out of 10
Very good
(7 reviews)

Highlights

Balcony
Air conditioning
Club Lounge
Free minibar items
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout curtains
Balcony
Air-conditioning
Blackout drapes/curtains
Ceiling fan
Dressing gowns
Hair dryer
  • 30 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Select Superior Adults Only

1 bedroom, free minibar, in-room safe, desk

Select Superior Adults Only

7.0 out of 10
Good
(35 reviews)

Highlights

Balcony
Air conditioning
Club Lounge
Free minibar items
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout curtains
Balcony
Air-conditioning
Blackout drapes/curtains
Ceiling fan
Dressing gowns
Hair dryer
  • 31 sq m
  • Sleeps 2
  • 2 Queen Beds OR 1 King Bed

View all photos for Platinum King Junior Suite

Platinum King Junior Suite | View from room

Platinum King Junior Suite

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Hairdryer
Balcony
Air-conditioning
Blackout drapes/curtains
Ceiling fan
Dressing gowns
Hair dryer
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Platinum King Junior Suite Ocean Front

Platinum King Junior Suite Ocean Front | 1 bedroom, free minibar, in-room safe, desk

Platinum King Junior Suite Ocean Front

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Hairdryer
Balcony
Air-conditioning
Blackout drapes/curtains
Ceiling fan
Dressing gowns
Hair dryer
  • 50 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Platinum King Master Suite

1 bedroom, free minibar, in-room safe, desk

Platinum King Master Suite

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Bathrobes
Balcony
Air-conditioning
Blackout drapes/curtains
Ceiling fan
Dressing gowns
Hair dryer
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Platinum King Master Suite Ocean Front

Platinum King Master Suite Ocean Front | 1 bedroom, free minibar, in-room safe, desk

Platinum King Master Suite Ocean Front

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Bathrobes
Balcony
Air-conditioning
Blackout drapes/curtains
Ceiling fan
Dressing gowns
Hair dryer
  • 50 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed
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About the area

Map
Paseo Xaman-Ha, Mza. 1, Lote 1 Fracc. Playacar, Playa del Carmen, QROO, 77710

What's nearby

  • Playacar Beach - 3 min walk - 0.3 km
  • Playacar Golf Club - 18 min walk - 1.5 km
  • Quinta Avenida - 13 min drive - 3.2 km
  • Playa del Carmen Maritime Terminal - 13 min drive - 3.2 km
  • Xcaret Eco Theme Park - 15 min drive - 8.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 57 min drive

Restaurants

  • ‪Viva Wyndham Maya - ‬14 min walk
  • ‪Bar Arrecife - ‬12 min walk
  • ‪rosa roja - ‬10 min walk
  • ‪La Terraza - ‬14 min walk
  • ‪Festival Grand Buffet - ‬2 min walk

About this property

Sandos Playacar All Inclusive

Upscale all-inclusive property near Xaman Ha Aviary
Located close to Playacar Golf Club and Paseo del Carmen, Sandos Playacar All Inclusive provides free water park access, 2 swim-up bars and 3 poolside bars. This property is a great place to bask in the sun with a beachfront location, beach massages and sunloungers. Indulge in a deep-tissue massage, a body wrap and a facial at Spa Sandos, the on-site spa. Be sure to enjoy a meal at any of the 9 on-site restaurants. Fitness classes are offered at the gym; other things to do include surfing/body boarding, sailing and snorkelling. Stay connected with free in-room WiFi, and guests can find other amenities, such as a terrace and shopping on-site.
Other perks include:
  • 8 outdoor pools and a children's pool, along with a waterslide, 2 swim-up bars and sunloungers
  • Free self-parking
  • Free bike hire, a round-trip airport shuttle (surcharge) and babysitting (surcharge)
  • Meeting rooms, beach towels and ATM/banking services
  • Guest reviews say great things the family-friendly amenities, beach locale and pool
Room features
All 819 rooms boast comforts, such as 24-hour room service and laptop-compatible safes, as well as perks, such as laptop-friendly workspaces and air conditioning. Guest reviews speak positively of the cleanliness rooms at the property.
Other amenities include:
  • Bathrooms with free toiletries and hairdryers
  • 42-inch flat-screen TVs with satellite channels
  • Balconies or patios, wardrobes/cupboards and coffee/tea makers

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkelling
Surfing/body boarding

Land activities

Cycling
Fitness facilities
Miniature golf
Football
Volleyball

Lessons/classes/games

Aerobics
Dancing
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Similar properties

Aerial view

Sandos Caracol Nature Resort & Water Park All Inclusive

  • Pool
  • Hot tub
  • Breakfast included
  • All-inclusive
7.0 out of 10, Good, 1,426 reviews
Sandos Caracol Nature Resort & Water Park All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • 2 swim-up bars
  • 3 poolside bars
  • 6 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 8 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Mini golf
  • Personal motorised watercraft
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkelling
  • Steam room
  • Surfing/bodyboarding
  • Waterslide

Family friendly

  • 8 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 22 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • 7 buildings
  • Banquet hall
  • Built in 2004
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: MXN 85 per night
  • A damage deposit of MXN 5000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: MXN 2100 per person (one way)
  • Airport shuttle fee per child: MXN 880.00 (one-way), (from 1 to 17 years old)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 008-007-006284/2025 y 008-007-006285/2025

We should mention

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

All Inclusive Sandos Playacar Beach Resort
Playacar Beach Resort
Sandos
Sandos All Inclusive
Sandos Beach
Sandos Beach Resort All Inclusive
Sandos Playacar Beach
Sandos Playacar Beach Resort
Sandos Resort
Sandos Playacar Beach Resort All Inclusive Playa del Carmen
Sandos Playacar Beach Playa del Carmen
Sandos Playacar Beach Resort All Inclusive
Sandos Resort All Inclusive
Sandos Playacar Beach All Inclusive
Sandos Playacar Beach Resort All Inclusive
Sandos All Inclusive
Sandos Playacar Beach Resort Spa All Inclusive
Sandos Resort All Inclusive
Sandos Playacar Beach All Inclusive
Hotel Sandos Playacar Beach Resort - All Inclusive
Sandos Playacar Beach Resort - All Inclusive Playa del Carmen
Sandos Playacar All Inclusive

Frequently asked questions

Does Sandos Playacar All Inclusive have a pool?

Yes, this property has 8 outdoor pools and a children's pool.

Is Sandos Playacar All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sandos Playacar All Inclusive?

Self-parking is free at this property.

What time is check-in at Sandos Playacar All Inclusive?

Check-in start time: 3:00 PM; check-in end time: 11:30 PM. Late check-in is available during limited hours.

What time is check-out at Sandos Playacar All Inclusive?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Does Sandos Playacar All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of MXN 2100 per person applies.

Are there all-inclusive benefits at Sandos Playacar All Inclusive?

Yes, the property is all-inclusive. All food and drinks are included, and activities include snorkelling, kayaking, sailing and more.

Where is Sandos Playacar All Inclusive located?

Nestled on the beach, this Playacar property is within 3 mi (5 km) of Xaman Ha Aviary, Playacar Golf Club and Paseo del Carmen. Playa del Carmen Maritime Terminal and Quinta Avenida are also within 3 mi (5 km).

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Reviews

Sandos Playacar All Inclusive Reviews

7.6

Good

8.2

Cleanliness

7.4

Location

7.8

Staff & service

8.2

Eco-friendliness

7.6

Property conditions & facilities
Rating 10 - Excellent. 519 out of 1372 reviews
Rating 8 - Good. 353 out of 1372 reviews
Rating 6 - Okay. 227 out of 1372 reviews
Rating 4 - Poor. 144 out of 1372 reviews
Rating 2 - Terrible. 129 out of 1372 reviews

Reviews

10/10 Excellent

SARA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was super nice and quiet and the ocean view was beautiful
Stayed 4 nights in Sep 2025

10/10 Excellent

Skyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beach, clean rooms and grounds, friendly and quick service. Everyone was extremely helpful and lovely. This is our second time staying here and Id go back in a heartbeat!
Stayed 6 nights in Oct 2025

10/10 Excellent

Efren

Liked: Cleanliness, staff & service, property conditions & facilities
Every thing was very good
Stayed 5 nights in Sep 2025

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly
Stayed 4 nights in Sep 2025

8/10 Good

Colin Paul

Liked: Cleanliness, amenities, property conditions & facilities
Second time staying, some info: - If you have kids, bring a stroller, it’s a big property, the shuttle is intermittent at best - they have a tiered system, blue / black / gold bracelet system, know your status - towel cards are my enemy - don’t lose em - we had a concierge, but they didn’t contact us until day of departure, seemed weird - food was good, we didn’t try many of the restaurants, no complaints on food and bev - beach is super nice spot, I’d recommend walk down to the pier to see the famous 5th entrance - kids water park needs a lifeguard, some kids were getting run over on the slides - entertainment all good - coffee place was a hidden treat Nice overall, some quirks but worth it in my view.
Stayed 2 nights in Nov 2025

10/10 Excellent

Federico

Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything about it
Stayed 4 nights in Aug 2025

6/10 Okay

Eloy

Liked: Cleanliness
The hotel is nice
Stayed 4 nights in Jun 2025

8/10 Good

Mario

Liked: Cleanliness, staff & service
The property is run down and low number of staff. 3 restaurants closed supposedly for construction they lied.
Stayed 8 nights in Sep 2025

10/10 Excellent

Kara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very pleased that they upgraded me to an ocean front room! Zyanya and Samantha with Expedia at Sandos Playcar Resort were OUT OF THIS WORLD good! Their customer service was the best I ever received and I hope their manager sees this and knows how lucky the resort is to have them both working there. I love how friendly everyone is at this resort. I will be back soon
Stayed 4 nights in Sep 2025

4/10 Poor

Melissa J

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
3 of their restaurants were closed The main water park was closed The game room is only for kids 10 & up The shuttles took forever to pick us up to go from point to point. Some of the staff was rude. The only good thing about this trip was Samantha. She helped us navigate the hotel, made our check in smooth. She apologized for the restaurants being closed and gave us different options. Sadly the main reason we booked this hotel was to take our kids to the water parks and the restaurants so we left very disappointed. Samantha thank you so much for helping us.
Stayed 3 nights in Oct 2025

6/10 Okay

Kiem Ba

Liked: Staff & service
Food options
Stayed 5 nights in Jul 2025

10/10 Excellent

Arelys

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t have a word to describe how wonderful was my experience in this hotel. Everything was Amazing. I will highly recommend it.
Stayed 4 nights in Aug 2025

8/10 Good

rene

Liked: Cleanliness, amenities
Everything was good, the only thing i didn't like is the shuttle only worked until 11.
Stayed 4 nights in Sep 2025

8/10 Good

Barron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and nice staff. Food is average
Stayed 3 nights in Jun 2025

8/10 Good

Andres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was as an ok experience. Except, don’t take the royal elite talk. They say no pressure but they’re very persistent after you say you’re not interested. Never again.
Stayed 4 nights in Sep 2025

10/10 Excellent

IRINA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing stay at Sandos Playacar in Riviera Maya! The resort was beautiful, the food was delicious, and the beach was perfect—but what truly made our trip unforgettable was the phenomenal service from Ethan. He went above and beyond to make sure we had everything we needed and always with a smile. Thank you, Ethan, for making our vacation so special. Can’t wait to come back!
Stayed 3 nights in Jan 2025

8/10 Good

Joven P

Nice
Stayed 3 nights in Jul 2025

10/10 Excellent

Marcie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent and did everything possible to make our stay enjoyable.
Stayed 7 nights in Apr 2025

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to relax and have a great time.
Stayed 4 nights in Mar 2025

4/10 Poor

Nayeli

Disliked: Amenities, property conditions & facilities
All the restaurants were close except for one buffet the food was mid, everything was far from the rooms the cars that passed by to pick you up were said to pass every 15 minutes well it took about 25-30 minutes we would end walking, there’s no pool service so if your in the pool and get hungry you’ll have to get out get ready and go find something to eat which is the whole point of a all inclusive resort, we were at the pool by the beach and theirs a little “snack bar” my husband took our 6 year old to get something to eat because he was hungry and we were told we couldn’t get something to go or go in because we were wet and my son and husband didn’t have a shirt on which is ridiculous considering we were told by the staff that helped us know where everything was that we could go be in the pool get something to eat while being in the pool at the “snack bar” the list goes on. overall the stay wasn’t good I do not recommend staying here at
Stayed 3 nights in Oct 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Nice experience
Stayed 5 nights in Jun 2025

8/10 Good

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good but the pool needs to be cleaned more and the staff is to much trying to sell you timeshare. I don’t like that
Stayed 3 nights in Aug 2025

2/10 Terrible

Cami

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible experience.
Stayed 7 nights in Aug 2025

2/10 Terrible

Ricardo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Mold everywhere, dirty, old
Stayed 4 nights in Jul 2025

8/10 Good

Aaron M

Liked: Cleanliness, amenities, property conditions & facilities
Mostly great
Stayed 7 nights in May 2025