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Sandos Playacar All Inclusive

4.0 star property
Crystal-clear waters meet powdery white sands at this beachfront paradise where travelers can relax in the sun or try sailing and surfing adventures

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Near Xaman Ha Aviary, Sandos Playacar All Inclusive welcomes sun-seekers to its white sand beach. Enjoy a Thai massage at Spa Sandos or relax at any of the 8 outdoor pools and water park. This upscale all-inclusive property offers on-site shopping and free in-room WiFi.

Reviews

7.6 out of 10
Good

Popular amenities

  • Hot tub
  • All-inclusive
  • Parking included
  • Free Wi-Fi

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Jr Suite Hacienda

Jr Suite Hacienda | Living room | 42-inch flat-screen TV with satellite channels

Jr Suite Hacienda

7.4 out of 10
Good
(3 reviews)
  • Garden view
  • 36 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

View all photos for Riviera Family King Junior Suite

Riviera Family King Junior Suite | Free minibar, in-room safe, desk, laptop workspace

Riviera Family King Junior Suite

8.0 out of 10
Very good
(55 reviews)
  • 53 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Riviera Family Queen Junior

Free minibar, in-room safe, desk, laptop workspace

Riviera Family Queen Junior

8.2 out of 10
Very good
(96 reviews)
  • 52 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Hacienda One Bedroom Suite

Free minibar, in-room safe, desk, laptop workspace

Hacienda One Bedroom Suite

7.8 out of 10
Good
(9 reviews)
  • Garden view
  • 73 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Select Ocean Front Adults only

Select Ocean Front Adults only | Free minibar, in-room safe, desk, laptop workspace

Select Ocean Front Adults only

8.4 out of 10
Very good
(8 reviews)
  • Ocean view
  • 30 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Select Superior Adults Only

Free minibar, in-room safe, desk, laptop workspace

Select Superior Adults Only

7.0 out of 10
Good
(39 reviews)
  • Garden view
  • 31 sq m
  • Sleeps 2
  • 2 Queen Beds OR 1 King Bed

View all photos for Platinum King Junior Suite

Platinum King Junior Suite | View from room

Platinum King Junior Suite

  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Platinum King Junior Suite Ocean Front

Platinum King Junior Suite Ocean Front | Free minibar, in-room safe, desk, laptop workspace

Platinum King Junior Suite Ocean Front

  • Ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Platinum King Master Suite

Free minibar, in-room safe, desk, laptop workspace

Platinum King Master Suite

  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Platinum King Master Suite Ocean Front

Platinum King Master Suite Ocean Front | Free minibar, in-room safe, desk, laptop workspace

Platinum King Master Suite Ocean Front

  • Ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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Impression Moxché by Secrets – Adults Only – All Inclusive

Corasol
  • Pool
  • All-inclusive
  • Spa
  • Pet-friendly
9.6 out of 10, Exceptional, 250 reviews
The price is Rp17.133.503
Rp20.787.491 total
includes taxes & fees
28 Mar - 29 Mar
Impression Moxché by Secrets – Adults Only – All Inclusive
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About the area

Located in Playacar, a neighbourhood in Playa del Carmen, Sandos Playacar All Inclusive is near theme parks and on the beach. Playacar Golf Club and Playa del Carmen Maritime Terminal are worth exploring if an activity is on the agenda, while those in the mood for shopping can visit Paseo del Carmen and Quinta Avenida. Travelling with kids? Don't miss Xaman Ha Aviary. Discover the area's water adventures with scuba diving, parasailing and windsurfing nearby, or enjoy the great outdoors with skydiving. Visit our Playa del Carmen travel guide
Map
Paseo Xaman-Ha, Mza. 1, Lote 1 Fracc. Playacar, Playa del Carmen, QROO, 77710

What's nearby

  • Playacar Beach
    Playacar Beach
    3 min walk - 0.3 km
  • Piste Cyclable sur Paseo Xaman-Ha
    8 min walk - 0.7 km
  • Playacar Golf Club
    18 min walk - 1.5 km
  • Mayan Ruins of Playacar
    2 min drive - 2.2 km
  • Xaman Ha Aviary
    3 min drive - 2.9 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    57 min drive

Restaurants

  • Viva Wyndham Maya
    14 min walk
  • rosa roja
    10 min walk
  • Festival Grand Buffet
    2 min walk
  • Blue Moon Beach Bar Sandos Select Club
    3 min walk
  • Cupcake Cafe
    1 min walk

About this property

Sandos Playacar All Inclusive

Upscale all-inclusive property near Xaman Ha Aviary
Located close to Playacar Golf Club and Paseo del Carmen, Sandos Playacar All Inclusive provides free water park access, a nightclub and 2 swim-up bars. This property is a great place to bask in the sun with a beachfront location, beach massages and sunloungers. Indulge in a facial, a massage and a manicure/pedicure at Spa Sandos, the on-site spa. Be sure to enjoy a meal at any of the 9 on-site restaurants. Fitness classes are offered at the gym; other things to do include kayaking, snorkelling and sailing. Stay connected with free in-room WiFi, and guests can find other amenities, such as 3 poolside bars and a terrace.
Other perks include:
  • 8 outdoor pools and a children's pool, along with a waterslide, 2 swim-up bars and sunloungers
  • Free self-parking
  • Free bike hire, tennis courts and a round-trip airport shuttle (surcharge)
  • Babysitting (surcharge), a pickleball court and a gift shop
  • Guest reviews say great things about the family-friendly amenities, beach locale and pool
Room features
All 819 rooms boast comforts, such as 24-hour room service and laptop-compatible safes, as well as perks, such as laptop-friendly workspaces and air conditioning. Guest reviews speak positively of the cleanliness rooms at the property.
Other amenities include:
  • Bathrooms with free toiletries and hairdryers
  • 42-inch flat-screen TVs with satellite channels
  • Balconies or patios, wardrobes/cupboards and coffee/tea makers

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkelling
Surfing/body boarding

Land activities

Cycling
Fitness facilities
Miniature golf
Football
Volleyball

Lessons/classes/games

Aerobics
Dancing
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • 2 swim-up bars
  • 3 poolside bars
  • 6 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 8 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Mini golf
  • Nightclub
  • Personal motorised watercraft
  • Pickleball
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkelling
  • Steam room
  • Surfing/bodyboarding
  • Tennis
  • Waterslide

Family friendly

  • 8 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 22 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • 7 buildings
  • Banquet hall
  • Built in 2004
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: MXN 85 per night
  • A damage deposit of MXN 5000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: MXN 2100 per person (one way)
  • Airport shuttle fee per child: MXN 880.00 (one-way), (from 1 to 17 years old)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 008-007-006284/2025 y 008-007-006285/2025

We should mention

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

All Inclusive Sandos Playacar Beach Resort
Playacar Beach Resort
Sandos
Sandos All Inclusive
Sandos Beach
Sandos Beach Resort All Inclusive
Sandos Playacar Beach
Sandos Playacar Beach Resort
Sandos Resort
Sandos Playacar Beach Resort All Inclusive Playa del Carmen
Sandos Playacar Beach Playa del Carmen
Sandos Playacar Beach Resort All Inclusive
Sandos Resort All Inclusive
Sandos Playacar Beach All Inclusive
Sandos Playacar Beach Resort All Inclusive
Sandos All Inclusive
Sandos Playacar Beach Resort Spa All Inclusive
Sandos Resort All Inclusive
Sandos Playacar Beach All Inclusive
Hotel Sandos Playacar Beach Resort - All Inclusive
Sandos Playacar Beach Resort - All Inclusive Playa del Carmen
Sandos Playacar All Inclusive

Frequently asked questions

Does Sandos Playacar All Inclusive have a pool?

Yes, this property has 8 outdoor pools and a children's pool.

Is Sandos Playacar All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sandos Playacar All Inclusive?

Self-parking is free at this property.

What time is check-in at Sandos Playacar All Inclusive?

Check-in start time: 3:00 PM; check-in end time: 11:30 PM. Late check-in is available during limited hours.

What time is check-out at Sandos Playacar All Inclusive?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Does Sandos Playacar All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of MXN 2100 per person applies.

Are there all-inclusive benefits at Sandos Playacar All Inclusive?

Yes, the property is all-inclusive. All food and drinks are included, and activities include snorkelling, kayaking, sailing and more.

Where is Sandos Playacar All Inclusive located?

Nestled on the beach, this Playacar property is within 3 mi (5 km) of Xaman Ha Aviary, Playacar Golf Club and Paseo del Carmen. Playa del Carmen Maritime Terminal and Quinta Avenida are also within 3 mi (5 km).

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Reviews

Sandos Playacar All Inclusive Reviews

7.6

Good

8.2

Cleanliness

7.6

Amenities

8.0

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 557 out of 1401 reviews
Rating 8 - Good. 357 out of 1401 reviews
Rating 6 - Okay. 219 out of 1401 reviews
Rating 4 - Poor. 140 out of 1401 reviews
Rating 2 - Terrible. 128 out of 1401 reviews

Reviews

Verified

8/10 Good

MARTHA

Pool good size an clean
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Viviana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sandos Playacar was an amazing all inclusive place to stay at! The food was very good and staff members Melisa, Zyanya, Majo, and Mar were very excellent! They reserved all of our dinner places for us and we had a big party, they did a good job at accommodating all of us. They constantly kept in touch with us and updating us and confirmed all dinners and communicated well. This place was excellent to stay at there was so many things to do and fun for the family of all ages!
Stayed 5 nights in Mar 2026
Verified

8/10 Good

susan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice resort with friendly staff. Overall we had a great time. The animals throughout the resort were fun to see. Plenty of chairs at the beach. There were several issues that would make me hesitate to come back. We were in the adult only section. The adult pool allows people to save chairs which is something I dislike but if there were enough chairs it wouldn’t be such a problem. Twice we were unable to sit at the pool. I did ask if they could put out more chairs. Didn’t happen. Second the restaurant reservation system is horrendous. I was told to use the app. There were no open reservations for any of 6 restaurants for the first 4 nights. My daughter’s boyfriend was in contact with employee who was able to get us reservations for several nights. Restaurants were ok. Nice change from the buffet which was pretty good. We had teenagers in our group but no young kids. There are activities for both. Seems very family oriented. I would recommend for families with kids but there are better options in adult only resorts. We’ve stayed at several others that I would recommend.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach was clean and well provided with lounge chairs and activities for those who want them such as volleyball and water sports. It was a busy March Break week but the beach and the restaurants were not crowded and line-ups for food were short. The buffet was really great for breakfast and lunch.
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great family vacation at Sandos Playacar. We stayed in the Platinum Tower in a beautiful room. The beach is be
Stayed 6 nights in Mar 2026
Verified

8/10 Good

Kierra Amber

Liked: Cleanliness
Everything was great!
Stayed 7 nights in Mar 2026
Verified

8/10 Good

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The expedia staff on site (Melisa, Zanaya and team) are excellent. Really appreciated their attentiveness. They helped make the trip. Rooms are good but could use some updating and air conditioners need updating. Room luggage racks would be good. Bar staff were good. Adult pool and access seemed oversold, could never get in chairs at pool. Speakers by pool and beach can be loud at times but just try and get seats away from there. Pools are great for kids and families.
Stayed 14 nights in Mar 2026
Verified

10/10 Excellent

Alfonso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service by the dedicated Expedia team. Lots of tips and advice.
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Jennifer Lynne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this resort. Beautiful property with great food. Large beach and always chairs available in the shade. Big beautiful rooms. No complaints.
Stayed 7 nights in Mar 2026
Verified

4/10 Poor

Elizabeth Rockett

Liked: Cleanliness, staff & service
Disliked: Amenities
There was no swim up bar at the adults only pool, only on the family side. We were constantly being approached by staff for massage, time share options, paid activities, etc. We could not find an adults only late night bar. Adults section is quite small, otherwise you have to mingle with the families.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Alissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was the best I've experienced at an all inclusive. (If you cannot get the reservation you want, keep trying, people cancel and openings happen). Long and narrow resort, mobility options would on property would be nice. I had spinal surgery and made sure to book a scooter to be delivered. (Motion4rent) Lots of activities available for adults and children. Wish the evening entertainment was earlier but we have a 2 hour time change so 😕 The staff was very gracious especially the ladies at the Expedia Desk. They checked in on our needs often and made sure our they were met, including repairing our sliding patio door. Didn't want to leave and will return.
Stayed 8 nights in Feb 2026
Verified

10/10 Excellent

Wendy Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was perfect for families with children, lots to do to keep everyone busy. all of the animals that are onsite were all very friendly and we loved the monkeys.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pools were great for the kids, with plenty of options from quieter spaces and more active areas. The beach was nice, but there was a lot of seagrass. We were still able to swim. The guest services staff of Melisa, Mar, Majo, and Zyanya made us feel like VIP's for the entire trip. They would check in with us daily to make sure everything was going well and if we needed anything. Certainly worth booking this hotel through Expedia.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely wonderful. From the food to the bars , pools , and the whole resort. No complaints at all :)
Stayed 8 nights in Mar 2026
Verified

10/10 Excellent

Shelby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the adult only towers which are not updated. They had an older feel but they were clean and had everything we needed. The housekeepers did a great job. The grounds were beautiful. The staff was amazing. The adult only pool could use more shade/ chairs. Every chair at the adult only pool was taken before 8am so we always sat at the beach instead. Unfortunately the sargassum was early this year and there was a lot on the beach but it didn’t ruin our trip. The staff were amazing always helpful and friendly thank you to the experience team - Melisa, zyanya, mar and Maria were amazing and helpful with anything we needed. The seek and go helped set up our excursion and we used private transfer from Canadian transfer which was also great. We had ala carte italian and it was wonderful. The buffet was great so much selection and everything was good
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Lexie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was highly enjoyable. The rooms were clean and roomy. We loved the variety of pool areas to change up Centro day to day. Sandos has personalized Expedia reps to assist you on your stay to assure reservation bookings, help with excursions and always checked on us to assure our stay was enjoyable. The staff make amazing drinks and all the food and buffets had a wide variety of food and was tasty. Would def stay here again.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool and rooms were clean and great. Loved the rooms with the bunk beds!
Stayed 7 nights in Mar 2026
Verified

6/10 Okay

Marco

La playa lo mejor
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Susan Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent most of the time in the adult only pool. It was very nice. Need to get there early to get chairs. They had fun activities every day. The adult only pool should have a swim up bar. Our room faced the beach. It was a lovely view. We did not really use the beach because of the sargussom. There was a lot of it in the ocean and on the shore. We did not notice a smell until our last day when we were leaving. The staff was wonderful. Everyone was friendly and helpful. I would especially like to recognize the Expedia reps at the hotel Melisa and Majo. They were fabulous. They helped make all of our dinner reservations, scheduled luggage pick up, gave us information about getting to 5th Avenue and checked in with us every day on What's App to see if we needed anything and how things were going. We were able to ask them questions and they would respond quickly. They made us feel special and were so attentive. The room was clean and roomy. Nice to have a balcony and ocean view. The air conditioning was very cold and we couldn't figure out how to turn it down. The water in the shower was not warm. It was cool. Neither of these were deal breakers. We managed. The room could use more hooks to hang wet bathing suits and towels. There were only 2 in the bathroom. We really enjoyed our stay. It was so relaxing. Just what we needed. We would recommend this place to others. We feel we got a good value for the price we paid. The food was good. All of the restaurants were good service.
Stayed 5 nights in Mar 2026
Verified

6/10 Okay

Jade

Not the best experience. Expedia staff was excellent, but a few other areas need improvement. No restock of mini fridge Mexican restaurant was horrible and the front desk was unhelpful with towel cards.
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Nadia

Liked: Cleanliness
Un service Guest Experience exceptionnel! Nous avons voyagé en famille, un groupe de 10 personnes, et avons réservé 3 chambres. Malheureusement, nous avons rencontré quelques problèmes dans notre chambre : le détecteur de fumée qui bipait sans arrêt pendant la nuit, l’air climatisé qui fuyait et une chambre également très sombre. Cependant, je tiens à souligner le service exceptionnel de l’équipe Guest Experience. Les filles ont été formidables et ont fait tout leur possible pour rendre notre séjour très agréable. Elles nous ont aidés à réserver les restaurants, ont été très à l’écoute et toujours rapides à trouver des solutions. Elles ont contribué de façon significative à la réussite de notre séjour. Un merci tout spécial à Zyanya (j’espère ne pas me tromper de nom), celle qui parle un peu français.
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great experience and the Expedia representatives were the most helpful we have encountered. Help us navigate trips off resort, book dining and even brought a cake and set up a time to bring to dinner to surprise our mother. Would highly recommend.
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

David Cochrane Crowley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy and our stay was made even better with our Expedia concierge staff who were available via WhatsApp! I want to give a special shout out to Melisa, Zyanya, Mar, and Maria for making our experience more enjoyable. They made reservations easy to book for the various restaurants on-site. I would definitely recommend this place for couples and families! And thank you again to Maria for surprising us for our anniversary with a few treats at dinner.
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Santino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay here at Sandos. Everything we needed was right on the resort property, so we did not have to leave at all during our stay. Our family enjoyed snorkeling, parasailing, and having our photos taken right on the property beach. We did wake up to cold water one morning but that was fixed in a timely manner.
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

Paul Bernardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Si
Stayed 4 nights in Feb 2026