Search Hotels Near Plaza Las Americas, Playa del Carmen

"Had an amazing time, the service was excellent from the moment we arrived and left very welcoming. The staff are not only friendly but professional when being approached. My sister and I enjoyed our stayed, service and the resort. Afternoon activities were good but need to boost the night entertainment from the 5 nights only one had dancing music. I would definitely recommend my friends to stay at the resort!"

"The rooms were clean and were cleaned daily, the property is very clean. We went as a large group about 25 ppl and resort and staff were not very accommodating to us and always gave us attitude or didn’t want to serve us. It is not very allergy friendly as some staff do not know what is in certain menu items. It’s very geared to young kids I would say 3 and up not much for babies. Overall I would not come again but enjoyed somewhat of my time with our friends."

"Amazing place "

"A lot of mosquitoes… others are ok-ok. But staff are very friendly. "

"Excellent and nice location, rooms looks good just this time had a terrible smell like sewer and they came to spray air freshener only, that didn't help, the good thing we was outside q lot we just used to sleep and left next morning. If you stay there and find something uncomfortable just talk to the gm Ricardo, he can help you."

"Family friendly Good buffet Good pools"

"overcharged on "pay at property""

"I"

"Over all a wonderfull stay i had the luxurious grand master suite with jaccuzi tub was mostly clean only thing that wasnt clean was the air filters for the ac units they dont look like they have been changed in years. The food was exelent didnt have any issues with what i ordered how ever i feel like they need to add a resturaunt service for mondays as theres only 1 dinner option. Rooftop was amazing staff were very attentive and remembered my drink after only 1 day and when the clouds roll up in the evening you can get some spectacular photos. And dont forget to order the wings as they are awsome. Only big issues was the contruction noise and dust from accross the street not the resorts fault but still anoying."