Resorts in Puerto Plata

"The staff we’re outstanding, you could not ask for better staff members than at this resort in every way they were so helpful and pleasant"

"In general the staff was friendly but poorly trained and had very limited communication skills. Suite was very modern but not practical. (Only mirrors in bathroom. Bathroom lights so poor hard to shave. Electricity failures common, water would cease running without warning. Particularly bothersome in the shower. Air conditioning so loud when on that it couldn't be used while sleeping. Beach had fancy beds rather than lounges, but no where near enough to handle the crowd. Guest joke, "ask...

"El lugar no es nada como se ve en las fotos. Ni siquiera presenta que hay que pasar un puente para ir a los restaurantes. La playa es horrible, el área al rededor del hotel es fatal. Y para completar, Expedía me cobró el doble de lo que costaba la habitación. El precio del hotel era $ 85 y Expedía me cobró $ 201. Traté de comunicarme con expedía para que me dieran una explicación sobre eso, y según ellos, no podían hacer nada."

"this hotel have excellent customer service, the food was good, the good experience start at the entrance with a very special person t name Ramon. Always greeting the customer with a happy face. I definetly will come back to this hotel. thank you,"