Riviera Maya hotel guide. Occidental hotel in Riviera Maya, Mexico

"Do not go here! Other than our room being clean it was terrible. For an all inclusive resort this place was far below my expectations. Food and drinks are not available at times, and if you need to eat you are left paying an arm and leg for chips. Also a scam - while I was in the all inclusive buffet for lunch, a hostess came to me and said she was charging my room for my plate of food. I put my plate down and said no you aren’t I don’t want it anymore and my son and I skipped the meal. That said, the check in staff were wonderful. But I did not receive any type of compensation for the terrible experiences and services. Waste of money. "

"Beautiful grounds, clean, and staff is very friendly "

"The stay was amazing! The staff was so friendly, Rodrigo at the front desk was so accommodating and helped us with everything! I will say that if you are in your 20s, there’s not that many things to do. It’s mostly catered to older people and children and the beach has a lot of seaweed with trash, not able to swim that much but the staff and the food and everybody was so sweet I would come back just for that!"

"We had an amazing stay at this resort. About the only thing we would complain about is the food. While tasty and plentiful it did become quite repetitive as many of the dishes remained the same throughout the week. Yes, there are alot of restuarants to choose from in terms of a la cartes but the resort is quo"

"We had an incredible experience at the Grand Sirenis Riviera Maya Resort & Spa and would absolutely stay here again. The resort itself is beautiful, with clean pools, and plenty of space to relax without ever feeling overcrowded. The food was excellent, with lots of variety across the buffet and à la carte restaurants, making it easy to find something great every day. There are also tons of activities and entertainment options, so whether you want to relax or stay active, there’s always something to do. What really made this trip stand out was the exceptional staff. Our concierge Giovani, along with Yessica and Jorge, went above and beyond to ensure we had everything we needed. Their attention to detail and genuine care made our stay even more enjoyable. If you’re looking for an all-inclusive resort in Riviera Maya with great food, beautiful pools, and outstanding service, this is an excellent choice. We will definitely be returning!"

"The resort is located about an hour from Cancun airport. We dealt with Lomas Hospitality in booking. They are fntstic..on top of everything at the resort including your transportation. Resort staff is amazing…very friendly and beyond helpful. The room at the Suites side was very roomy and comfortable. We thought the swim up room would be fun but honestly we rarely used it. We were on second floor . The pool is directly below all the rooms. This is a PARTY pool. Loud music and games . It made it hard to sit on your balcony and enjoy the afternoon. The music etc was usually over by 5 or so but was really a problem for us. We were able to find a quieter part of the resort at another pool area which was great. There is little beach and the sargassum is thick,thick. They do their best on trying to clear it out but is an endless job. The smell can be quite strong at times. The restaurants are good and the bars pour a good drink. There are a couple of restaurants that do not sell wine by the glass…only bottles at a very high price. Found that to be odd. Sun and pools were wonderful. The Palms side of resort is quieter with most rooms not having ocean view. Enjoy!"

"Es muy grande pero le falta un poco más de animación se ve un poco solo y triste la comida muy rica la verdad "

"Great place best place to stay "

"I first have to say the staff and front desk were great, delivered on what they said they would do. Rare at a big resort. The food here is terrible! I mean below average. All the meats are way overcooked, the same buffet items day after day, just regurgitated and once the food is fine it’s just mixed into another dish. Standard for all inclusive I know but I basically stopped eating after day 4 reserving myself to and fresh fruit or available vegetables. The sodium content is mind boggling and just not necessary!! We had 1 good meal at al la cart and that was the filet at Le Gourmet, it was very good. I know it’s hard to feed that many people but I have been to a few all inclusive and food wise this was the worst. Cobá buffets is the worst of all, akumel is a little better, tequila buffet was horrible and telum was bad too. (Sorry to be so negative) The transportation shuttles à la Mexican style were a bit challenging too. Sometimes waiting up to 40 min to get from one resort to the other. Staff is awesome, they made us change rooms and all was taken care of, we had to get a bed for one of the kids it was there within 40 min. All that was great. No real beach to say, not like other resorts, very rockey and sparse. "