"We were frankly super disappointed at this stay, considering it's $250 for one night. We were in town for a show, and booked this hotel given the positive reviews.
We arrived at 3pm, and inquired about early check-in, but of course just like any other chain hotel anymore, the answer was 'Sorry, we don't have any rooms available yet, your room will be ready at 4. Also, we don't validate or control parking - it's across the street and the rates are their rates, which might be higher since an event is going on.'
Cool. Sort of wish hotels told you when huge events like Artsplosure are happening -- plus, a prom was happening there, so there were a million kids running around, knocking on the wrong hotel room doors (happened 2x).
Beyond that, when we got to our room I called to inquire about where ice machines are - they told me every odd floor. Great, we're on 11, convenient! Except when I walked all the way to the opposite end where the machine is, it was out of order. Fab, I'll just go down to floor 9. Also out of order. GREAT. Finally got my ice on floor 7. Seems like when I called the front desk they'd know these were broken.
The best part was being awoken by housekeeping loudly chatting outside of our room at 9:15 on Sunday. I know that's not the crack of dawn, but we saw a show, and wanted to sleep in for $250, but that wasn't in the cards. I guess 'clean rooms' also aren't likely the issue for early checkin...
Won't be recommending this place or staying here again."
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