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KASSIA TULUM

2.0 star property
Escape to an oasis near ancient ruins and pristine beaches. Relax on the rooftop terrace with breathtaking views of your surroundings.

Choose dates to view prices

Near Tulum National Park, KASSIA TULUM Hotel Boutique offers a refreshing retreat. Unwind at the rooftop terrace or by the outdoor pool, and stay connected with high-speed in-room WiFi. Enjoy a coffee at the coffee shop/cafe, play games in the arcade/game room, or explore nearby Playa Paraiso and Tulum Mayan Ruins.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available

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About this property

KASSIA TULUM

  • Hotel remodelled in 2023 and located near Tulum National Park
  • Located close to Playa Paraiso and Tulum Mayan Ruins, KASSIA TULUM provides a rooftop terrace, an arcade/games room and an outdoor entertainment area. Guests can connect to free in-room WiFi.
  • You'll also enjoy the following perks during your stay:
    • Bike hire, bike tour information and tour/ticket information
    • Scooter hire, books and games
    • Outdoor furniture, coworking spaces and concierge services
  • Room features
  • All rooms are individually decorated, and feature comforts such as laptop-friendly workspaces and air conditioning, in addition to thoughtful touches such as free WiFi.
  • More conveniences in all rooms include:
    • Showers and shampoo
    • 40-inch Smart TVs with digital channels

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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:30 PM

Contactless check-in and check-out are available

Late check-in fee: MXN 250 for check-in between 10:00 PM and 12:30 AM

Minimum check-in age - 18

Check-out

Check-out before 11:30 AM

Contactless check-out

Special check-in instructions

The property charges 5 per cent for credit card payments

There is no front desk at this property

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; access will be through a private entrance

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

You will be asked to provide the property with a copy of your government-issued photo ID after booking

If you are planning to arrive after 7:30 PM please contact the property in advance using the information on the booking confirmation

A virtual front desk provides assistance to guests

Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available.

Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cleaning fee: MXN 150 per accommodation, per night.

We have included all charges provided to us by the property.

Optional extras

  • Late check-in fee: MXN 250 for check-in between 10:00 PM and 12:30 AM
  • Cleaning/housekeeping/linen are available for an additional fee
  • Towels fee: MXN 100 (or guests may bring their own)
  • Credit card charges are subject to a surcharge of 5 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts

Frequently asked questions

Is KASSIA TULUM pet-friendly?

No, pets are not allowed at this property.

How much is parking at KASSIA TULUM ?

There is free parking nearby.

What time is check-in at KASSIA TULUM ?

Check-in start time: 3:00 PM; check-in end time: 9:30 PM. Late check-in is available from 10:00 PM to 12:30 AM for a fee of MXN 250.

What time is check-out at KASSIA TULUM ?

Checkout is at 11:30 AM.

Where is KASSIA TULUM located?

Located in Tulum City Center, this hotel is within 3 mi (5 km) of Tulum National Park, Tulum Mayan Ruins and Gran Cenote. Tulum Beach and Playa Paraiso are also within 6 mi (10 km).

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Reviews

Reviews

8.6

Excellent

8.0

Cleanliness

9.0

Amenities

7.8

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 11 out of 16 reviews
Rating 8 - Good. 2 out of 16 reviews
Rating 6 - Okay. 1 out of 16 reviews
Rating 4 - Poor. 0 out of 16 reviews
Rating 2 - Terrible. 2 out of 16 reviews

Reviews

Verified

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly and able to communicate with by text/phone. The building is secured at night. There is a juice/coffee bar conveniently located downstairs. The pool located upstairs on the rooftop is very clean & private. The building is located within 2 blocks of several great dining options and really great local bars with reasonable prices. I will definitely be back. Thank you for your hospitality!
Stayed 9 nights in Jan 2025
Verified

6/10 Okay

Scott

Liked: Cleanliness
Disliked: Staff & service, room comfort

This property is OK.

The property was clean. They had purified water in the lobby. The property was generally under good repair. The neighborhood is not a noisy one. This isn’t a great property, but it is good for sleeping and clean.
Stayed 2 nights in Apr 2024
Verified

10/10 Excellent

luis gibran

Liked: Cleanliness, staff & service, property conditions & facilities
Parking was expensive
Stayed 1 night in Feb 2025
Verified

2/10 Terrible

Fletcher

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aweful. Terrible. Looked nothing like photo
Stayed 4 nights in Jan 2025
Verified

8/10 Good

Juan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Fue extraño porque estamos acostumbrados a que exista un lobby y tenga personal que te reciba y ayude con las maletas,
Stayed 1 night in Jul 2025
Verified

2/10 Terrible

Antonio

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

El peor hospedaje en el que me he quedado

La peor habitación en la que me he hospedado, difícil describirla; un precio exorbitante por 1 noche
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Me gustó es un lugar muy agradable y limpio, lo único que mejoraría un poco es la estancia de la piscina con un poco más de mantenimiento.
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Alba Chavarría

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 2 nights in May 2024
Verified

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2023
Verified

10/10 Excellent

Marie-Lou Garand

Liked: Property conditions & facilities, room comfort

Parfait !

Tres bon prix pour la qualité . La piscine sur le toit est magnifique
Stayed 2 nights in Feb 2023
Verified

10/10 Excellent

jose adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buen lugar para descansar

Una excelente opción para descansar en Tulum cerca de la avenida principal con todos los servicios necesarios y la alberca en la terraza muy bien
Stayed 1 night in Oct 2022
Verified

10/10 Excellent

Ivanny

Stayed 2 nights in May 2025
Verified

8/10 Good

yannis

Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Erismar

Liked: Staff & service
Stayed 12 nights in Dec 2024
Verified

10/10 Excellent

Alejandra

Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Angel

Stayed 1 night in May 2023