Search Hotels with Gym in Zona Hotelera

"Very family friendly. Entertainment staff was awesome."

"This is a very beautiful property. It does have many positive features. We loved the food options. The room accommodations were very nice. Our concierge, Hector was very helpful. We were on the 26th level and the views were awesome. The breakfast buffet had a wide range of fresh options. Ruby at the 12th floor pool did an awesome job. We were a party of four and met another couple, so at times we were all together for a party of six.. The things that need improvement or that were lacking are. The staff at the lobby bar had a hard time dealing with us ordering six drinks at one time.. They weren’t very accommodating. In general, the majority of the drinks seemed watered down. It seemed as though they were trying to limit accessibility to drinks. Some of the best drinks we got were at the halftime bar and the 21st floor preferred club bar. One of the waiters at dragons was less than accommodating. Apparently everyone didn’t order drinks fast enough for him, so he brought three drinks of the six people at the table. He then came back and tried to take our food order with three people still not having drinks. We had to ask him to bring the drinks. It felt like we weren’t accommodating him well enough to suit him. I don’t know his name, but our parties were in rooms 2620, 2618 and 2204. Wednesday, May 6, 2026 at around 6 PM. Cleanliness around the 12th for pool and the glass at the Infiniti pool needs attention. We have enjoyed many resorts in the Cancun area. Good Luck"

"We had fun but the entertainment was better years ago. "

"Grounds Beautiful but rooms could use some rennovating but overall good stay."

"Food is not the best. They offer some type of promotion and at first they treat you very well but after you say NO they change their attitude right away. It almost feels like you are being forced to get it after being told “you are not obligated”. "

"Staff very friendly. Good quality food"

"Absolutely loved my stay here! The staff was phenomenal 😁"

"Excellent, clean, great service and food was excellent."

"Al on time great experience "