2/10 Sangat Buruk
Gani
5 Jan 2026
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Disappointing Experience – Would Not Recommend
The only positive aspect of this hotel is that the room is spacious. Unfortunately, aside from its size, the hotel offers nothing of value.
Everything in the room feels old and outdated, and there was a constant humming or buzzing noise that made it difficult to relax or sleep. The overall condition of the room did not meet reasonable expectations.
Despite booking and fully paying for a reservation with breakfast included, the hotel did not provide breakfast at all. There was no breakfast service on-site. Instead, we were redirected to a neighboring restaurant. Our refund request for breakfast is declined too. When we asked for other recommendations, we were again directed to the same restaurant, which felt dismissive and unhelpful.
Additionally, only one bottle of water was provided on the first day. After that, we were told we could refill water at the reception, which was claimed to be open 24 hours. However, in the evenings, the reception was consistently closed, making this option unavailable.
Overall, the hotel failed to deliver basic services that were promised at the time of booking. The service quality was poor, communication was lacking, and the experience was disappointing. I would not stay here again.
Gani
Menginap 7 malam pada bulan Desember 2025