Search Hotels Near Laguna del Condado, San Juan

"Our door was propped open upon arrival, it smelt musty/moldy, there was a used hair elastic with a hair stuck in it next to the sink, the couch was covered in stains, every stainless steel surface was rusting, they used a down sheet as a fitted sheet on the bed and only provided one single small/thin blanket on a king size bed. Overall was very dissatisfied. We did not want to stay the remainder of our trip and was not able to get any sort of refund. When we went to talk to a manager, the front desk staff was short and rude and not helpful. 10/10 would NEVER stay there again."

"The hotel, location and staff was excellent 10/10, just wish they update the rm decor&furniture. I would definitely go back👍☀️"

"EXCELLENT customer service! I will definitely be back. Mindy is a superstar! "

"This resort is amazing! Not only is the location beautiful, but the resort restaurants,spa, pool were amazing! I highly recommend this resort!"

"The girls in the front desk were super friendly! Check in was really smooth. The rooms were clean and comfy. I enjoyed myself with my family."

"Great location with many options for food and shopping. I felt safe in the area walking at night. Smaller hotel with rooftop pool and bar that wasn’t overly crowded. You receive a small food/beverage credit daily. My mattress was extremely soft and uncomfortable the first night. I notified staff and they immediately changed out the mattress. Staff were kind and helpful. My only issue was operating the thermostat - I couldn’t seem to figure out how to increase the temperature so ended up turning the unit off at times. Was informed by a local tour guide that the beach near the hotel is not the safest for swimming due to frequent rip tides but the beach itself was nice with beach loungers and umbrellas available for use. Overall a very nice stay!"

"Loved it"

"The rooms and amenities here are beautiful. The staff is very friendly . Sarahi was extremely helpful and gave us some great recommendations 10/10 experience and would book again . "

"Great property"