Hotel dekat Pantai El Cielo

"I booked this hotel based on the many positive reviews, but unfortunately my experience was very disappointing. Had it been clearly disclosed that the air conditioning is only turned on from 9:00 p.m. to 8:00 a.m. each day, I would never have booked this property. The room became extremely uncomfortable during the day. The sliding glass door in our room would not lock. Because the hotel is in a more secluded location, this made me feel unsafe. When I reported the issue, I was simply told that...

"Will definitely return!"

"Un gran servicio en general"

"El hotel está bien conservado, limpio y su personal es amable. Pero están muy limitados los horarios para el desayuno, comida y cena. Además de que no hay snacks todo el tiempo. La zona de la playa está alejada de las habitaciones y en la alberca casi no hay actividades. También, las actividades de noche son muy simples."

"The staff were very nice and helpful. We were unhappy with our room. It had a strong sewage smell and the AC dripped on the floor the whole time we were there. The room never cooled down but was slightly comfortable. The food was not the greatest but I expect that with an all inclusive. The shows at night were great. We really enjoyed them."

"We had a wonderful stay, everyone was very attentive and friendly. Staff always greeted us with pleasure and had helpful recommendations on activities and restaurants on the island. The drinks were incredible, the front desk was super helpful! They helped get us taxis and always answered all of our questions. Unfortunately the only upsetting thing was the food, we tried 3 restaurants that the resort had to offer and the food very much tasted like “cafeteria food”, just very poor quality. This...

"Good stay, as always, but property could use some sprucing up. Great place for a low key chill. I'll be back."

"Muy caro para el tipo de hotel la comida malísima"

"Me parece que la atención es medio buena por parte del Personal en otros hoteles me eh sentido mejor, la barra tampoco la sentí muy espectacular digamos que está bien a secas"

"Todo bien"

"To begin with we were lied to about our stay we were showed pictures of what our unit would look like and we got there a total different situation nasty I can go on and tell you everything, but it would take more than what this page would let me write"

"pool was condemned the pool and roof deck were not as advertised "

"The property owner was very unresponsive. It was missing a few important amenities, which we then purchased under our own cost. Although the owner promised that we will be reimbursed for the cost, no actual reimbursement was given. There were water leakage in multiple spot which the owner failed to provide any solutions on. The WiFi in the house was not functioning properly neither. There were rust on most metal items inside the bathroom, and it was very moldy. The unit sits right on the main...

"We came back to Secrets Aura Cozumel for the fifth time over the July 4th holiday and, as usual, had a wonderful time! We didn't get the Preferred Club Ocean View Superior room we requested at check in but Glendy in the Preferred Club check-in office helped us into room 1444 the next day! Thank you, Glendy! We were surprised to find the hotel planned two big beach parties with buffet dinners during our stay. On July 4th, a huge celebration including fireworks and live band. The next night they...