2/10 Sangat Buruk
Joshua
12 Nov 2025
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
My first night I was woken from sleep due to running water in the shower. I went to check it and discovered water pouring from the ceiling vent as the person in the level above showered!! What makes this worse was that this is an issue staff already knew about!
I was transferred 3 different rooms during my staff here and all four of the bathrooms had mold (see picture). One of the bathroom doors couldn't close properly (unhygienic). And ended up in a smaller bed than what I paid for (by this stag too tired to deal with unhelpful staff).
Not a single apology or similar. Tried to get refund 8/11th but was passed off by dismissive front desk woman to Alba the assistant manager who wasn't available.
All the rooms here have thin walls (I can hear the neighbouring rooms occupants yawn and talk), sounds from the busy street at all hours, the showers are tiny & difficult to manage - I am slim & agile so must be very difficult for someone larger or less mobile.
Do yourself a favour and skip this hotel.
Joshua
Menginap 2 malam pada bulan November 2025