2/10 Sangat Buruk
Amanda
Bepergian bersama keluarga
23 Apr 2024
Disukai: Staf & layanan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
We have been here for 6 nights. The only good things about this resort are the staff at all of the restaurants/bars.
We came here with family for a destination wedding. This resort was such a let down.
Check in is at 3 pm but our room wasn’t ready until 5 pm. We arrived at 4 pm, and I previously notified the hotel of what time we would arrive, so we did not arrive early or unexpectedly.
The rooms are in major need of an update. They feel and look dingy. Hardware is worn. Toilets are uncomfortably small in only some rooms. Full length mirror was clearly missing from its spot on the wall. Other family members complained that their mirror fell off the wall.
There is a major issue with utilities. Power went out 4 times while we were here. One day, our water was shut off for 3 hours right before dinner time with no estimate for turning back on. You can smell sewage in some of the rooms. Other family members had the ceiling leak in their room. Others couldn’t shower without the shower flooding.
I am concerned about food safety. Bags of frozen nuggets and burger patties at Barefoot Grill are left out in the open and not in a refrigerator.
On our last night here, the schedule on the Hyatt resort app said there would be a mariachi show. There was no indication that to see the show, you need to purchase a bottle of alcohol, the cheapest being about 60 USD. This is absurd considering this is an all inclusive resort, and the show w
Amanda
Menginap 6 malam pada bulan April 2024