Search Beach Resorts & Hotels in Xpu-Ha

"Pepe and Evelyn are amazing! They both made the Italian restaurant a special place. The front desk people that work overnight are not the nicest bunch. However the day staff was amazing. They need better poolside activities because the days are the pool are not as social as they could be. This is NOT a party resort. It’s perfect if you are a couple or social solo traveler who wants to be steps away from 5th avenue. This is by far the best rest to be at when it comes to access to nightlife outside the resort. That’s what makes it unique. Overall good experience. Coming back in June "

"It wasn’t what I expected but it’s ok. "

"I felt like I was in heaven on earth! It was clean, entertaining, and the best place I’ve ever been to. "

"yes"

"It was a beautiful resort. I loved the beach area and all the neat animals that are on the property. The staff was really nice and helpful. The food at the buffet was so fresh and plentiful. The restaurants had great food and the drinks were very good. I wish I could've stayed longer!"

"This is a beautiful resort, but unfortunately the customer service experience was extremely disappointing. Due to one of our travelers being hospitalized, we needed a modification to our reservation booked through Expedia. While staying at the resort, 2 staff members assured us the matter would be resolved, but after multiple follow-ups, emails went unanswered and promised callbacks never happened. Even after providing hospital documentation, neither Expedia nor I received any meaningful response. To make matters worse, staff members later refused to provide their names when contacted by phone, and multiple assurances of follow-up were never honored. Guests spend a significant amount of money to vacation at a resort like this, and in situations involving medical emergencies, customers deserve professionalism, communication, and compassion. The complete lack of accountability and disregard for communication throughout this process was unacceptable. Because of this experience, I would not recommend this resort and will not be returning. I would strongly encourage future patrons to consider how customer issues are handled here, especially in situations involving emergencies or unexpected circumstances."

"Bueno, limpio, divertido para los pequeños."

"Extremely disappointing experience, especially as a longtime Expedia/Hotels.com VIP customer. Due to the similarity in the Palladium property names, I mistakenly arrived at the wrong location while traveling for my son’s wedding. I immediately attempted to resolve the issue, but communication and assistance were very poor and stressful throughout the process. Promised VIP amenities such as champagne and hors d’oeuvres were not provided upon arrival and only appeared very late at night after I complained. I ultimately had to spend hundreds of dollars on transportation and another hotel closer to my family and the wedding location. Even at the second property, my bracelet was never properly activated despite multiple requests, leaving me unable to access certain areas without assistance. Additional room issues also occurred. Overall, what should have been a joyful family occasion became emotionally exhausting, financially burdensome, and very frustrating. I sincerely hope improvements are made regarding guest communication, coordination, and service."

"Good job,will come back soon!👍"