Search Hotels in Alfredo V. Bonfil, Cancun

"Easy to get to from the airport (we rented a car). Very pleasant staff and experience all around. Our kids (12 and 10) had an excellent time. Would be nice to have sand toys available to borrow. "

"Clean room, nice staff "

"We’ve been many times and this time it was different. It is under new management so definitely not as good… we got there around 12:30… gave our bracelets and told to come back at 2:30 to get our room. We came back and were told to stand in line to get our room, told by the staff in the lobby if I don’t like I could talk to management , so we did and he got us our room number and was told our luggage would be there in 5 minutes, 45 minutes later I come back to retrieve our luggage…we were definitely not treated as VIP for Expedia, told there was no upgrade due to capacity, which I’m fine with but was told our bracelet would get us better privileges, only to find out while we were there, there was several days that the hotel was at 50% capacity so I’m sure a upgrade could’ve been given. Asked for a certain type of drink 3 times and was denied due to my color of bracelet but was told I could go to the rooftop to get it. Complained to management again and he said he’d fix it this one time…even the excursion crews were calling it a horrible mess now. The staff seems like it’s been cut in half… 2 bartenders for the pool bar foam party… we’ve had many great experiences there but this time was SO different…Expedia check in desk closed most of the time so would have to wait at desk for any questions… even the Premier members were complaining… so if it’s your first time, it is great but we know what it has been so to us it was mediocre at best.. "

"Avoid: Poor Hygiene and Unusable Facilities We stayed here a week before the resort closed for renovation. The "pre-shutdown" atmosphere was highly disruptive, with most restaurants closing during our final two days. While the lobby was fine, the guest floors and rooms smelled terrible due to poor housekeeping and a strange liquid used for toilet brushes. The Experience: Sanitation Issues: The beach was unacceptable; I saw waste in the water and on the sand multiple days in a row. Other guests described the property as "filthy." Ironically, the neighboring Riu Caribe beach was much cleaner and the overall experience there felt superior. Room & Infrastructure: Our 7th-floor room was directly above the loud HVAC system, making the balcony unusable 24/7. Additionally, most elevators were out of service, leading to long waits for the few slow units remaining. Dining: While the food was good and staff were friendly, the buffet lines for omelets and crepes were so long that many guests gave up. Final Verdict: Even after restoration, we will not return. The fundamental lack of beach hygiene and the fact that this "higher-class" resort felt inferior to the Riu Caribe next door is deal-breaker."

"Excellent adults only all inclusive vacation! Greeted with a mimosa! Had a room with a balcony view of the ocean. Tried all the restaurants- the Mexican & Steak place were the best. The buffet breakfast was delicious choices. Enjoyed the PINK party. Served many delicious drinks. Always found a spot on the beach or the pools. The hot tub was great for one raining morning. Highly recommend!!"

"It was over full at the Sunrise resort. Nizuc was a lot more calm and they don't tell you until you get there that you don't have access to The Grand without a day pass. Overall was unimpressed with the property for the cost and amount of upsells they tried to charge you. Also extremely hard to get dinner reservations. "

"Buffet Food was not good, restaurant portions were way too small, beach had too much seaweed."

"Clean rooms, food was delicious and Erick made delicious drinks "

"Spent 4 days there for my wife’s birthday. Second time at the resort and fully enjoyed our stay. Great staff, always clean and the food is very good. Already booked a 3rd stay in September and looking forward to going back. "