Search Hotels Near Carol Downtown Mall, Punta Cana

"The toilet in our room clogged every time it was used for the first two days. They took forever to come fix it… we got the room with the jet tub, tub did not work. 90% of the staff seemed like they did not want to be there. Terrible customer service "

"Clean room, staff, pool and AC"

"so clean and beautiful!"

"Had a nice time with my family. Rooms were comfortable and clean. Staff was quickly responsive to any questions or needs we had. Reservations at restaurants were difficult to obtain even with staff assistance. Was told some restaurants were booked weeks in advance. Wish I would’ve known this so I could’ve been more proactive sooner. The buffet was hit or miss, just had to be patient about looking around. Usually found something good. The resort was lacking in organized activities for guests unlike other places I’ve been to. But overall it was a relaxing experience."

"Room was cleaned well each day . The bar had decent hotel food nothing too special about it . Staff was helpful and welcoming."

"The young woman that brought desk was so nice and pleasant. She helped me with my stay."

"Room had a strange smell, when we got there. It took some time with AC blowing for smell to disappear. Wi-Fi not great at all kept going in and out. "

"My friend and I stayed for three days, and unfortunately it was a very bad experience. We received the room two hours late because it hadn’t been cleaned yet. We never had direct communication with the host and were never given an access code to enter the room. If it hadn’t been for the building’s doorman, we would have been left outside. On top of that, the internet was very poor and barely worked. The shower had almost no water pressure, and to make matters worse, the power went out one night and we had to find someone to help us reconnect it. Overall, it was a very disappointing stay. "

"Not sure were to start, dirty livingroom furniture, bird droppings on kitchen chairs, broken jacuzzi, pool is being cleaned with house broom...so not that clean. Moldy daybed outside, tiles outside by the patio door all moldy, 3rd bedroom door was kept locked so no access, we didn't need the 3rd bedroom but still makes u wonder why they kept it locked up. No plumbing in the kitchen sink...and we were never told about this! Found out when we woke up one morning with water on the kitchen floor. The sink was hooked up with a flex pipe going into a big bucket underneath the sink and the pipe had fallen out of the bucket. Fly squat was stored with the kitchen utensils, coffee maker with no coffee pot, no can opener and the cherry on top of the sunday...found a huge cockroach under the kitchen sink while trying to reinstall the pipe in the bucket. Host was sympathetic to us with the issues but we never heard back from the owner...last message was that they were going to leave it in Expedia's hands when we asked for a partial refund as in order to salvage part of our vacation we were forced to find another location that was sanitary."