Search Hotels Near San Juan Shopping Center, Punta Cana

"Reservé en Serenade Resort and Spa por error, ya que mi esposa y yo íbamos a otro país, y tuvimos que hacer un cambio de un día para otro. Desde la recepción, la comida en los distintos restaurantes, el SPA, las piscinas, playa, habitaciones, hasta el todo el personal… todo fue una experiencia extraordinaria. Altamente recomendable para familias, parejas o si piensas viajar solo. De seguro repetiremos esta hermosa experiencia."

"We just got back from a week at this Barcelo, and ultimately upgraded our stay mid week to the premium package so have opinions on two different types of stays. Pro: the family rooms are great for traveling with young kids. It was truly two separate bedrooms with a small entry area and separate bathroom. I didn’t love that the bathroom door was a heavy piece of glass that you had to slide, but otherwise this room worked well. It was right next to the waterpark area for kids, which I appreciated the hours of- 10am to 6pm, so it was always quiet during bedtime and early morning. The resort itself is not overly huge and is very walkable. I found the majority of staff to be very friendly and the people working at the restaurants especially so. The food was pretty good, we were only able to eat at one actual restaurant (steakhouse) and that was very nice. The buffet was decent, although I do wish the hours were a bit earlier for families (dinner is not until 6:30). You can eat at the sports bar buffet before the main buffet opens, but it’s not many options. They had boats available to use for free and the beach is very beautiful. My husband, daughter and I all get very sick on the trip and we were careful about drinking the water so I don’t know if it was from the ice. When we called room service from the original room at 6am to try and get more milk for our inconsolable toddler, they would not bring us anything until 8 AM. "

"Very dim lighting, and dark design. Low energy. Room has no privacy for family. Glass shower and glass toilet room, open concept at the room entrance. AC was too strong and no fan option to keep a breeze. Drawer was broken, and closet creeked with poor hangers. Food quality is sub par at all the restaurants and buffet such as no seasoning (simple as salt & pepper) food was never hot. Found them giving minors alcohol drinks, multiple occasions. Resort should offer more fans to circulate the air for a breeze in waiting areas, and walking paths. Hospitality was top notch and we enjoyed the service. Really pushy individual sales for excursions that should be limited to one location for people to visit if interested and not be hounded on the beach, lowering the quality of the beach experience."

"Would absolutely return again! The property was absolutely stunning, felt so clean and comfortable the whole time. The staff were all so nice and did their best even with many circumstances of language barriers. There were some things we had to navigate ourselves as we did not know originally that there was an app that can provide the activity calendars. So that’s something to be aware of! We absolutely loved all of the options for food, the buffets were great and the individual restaurants for reservations are amazing!!"

"Very nice"

"It was decent"

"Room had a strange smell, when we got there. It took some time with AC blowing for smell to disappear. Wi-Fi not great at all kept going in and out. "

"My friend and I stayed for three days, and unfortunately it was a very bad experience. We received the room two hours late because it hadn’t been cleaned yet. We never had direct communication with the host and were never given an access code to enter the room. If it hadn’t been for the building’s doorman, we would have been left outside. On top of that, the internet was very poor and barely worked. The shower had almost no water pressure, and to make matters worse, the power went out one night and we had to find someone to help us reconnect it. Overall, it was a very disappointing stay. "

"Not sure were to start, dirty livingroom furniture, bird droppings on kitchen chairs, broken jacuzzi, pool is being cleaned with house broom...so not that clean. Moldy daybed outside, tiles outside by the patio door all moldy, 3rd bedroom door was kept locked so no access, we didn't need the 3rd bedroom but still makes u wonder why they kept it locked up. No plumbing in the kitchen sink...and we were never told about this! Found out when we woke up one morning with water on the kitchen floor. The sink was hooked up with a flex pipe going into a big bucket underneath the sink and the pipe had fallen out of the bucket. Fly squat was stored with the kitchen utensils, coffee maker with no coffee pot, no can opener and the cherry on top of the sunday...found a huge cockroach under the kitchen sink while trying to reinstall the pipe in the bucket. Host was sympathetic to us with the issues but we never heard back from the owner...last message was that they were going to leave it in Expedia's hands when we asked for a partial refund as in order to salvage part of our vacation we were forced to find another location that was sanitary."