Search Hotels Near San Juan Shopping Center, Punta Cana

"We recently stayed at this resort as a large group with four rooms booked. On a high note, the staff were incredibly friendly throughout our stay, and the beach is absolutely stunning. However, our experience was mixed. We arrived at 11:00 AM, and our rooms weren't ready until 4:00 PM, which made for a very long wait. Once we settled in, we encountered several maintenance issues: one room had persistent AC problems, and another had a complete power failure. While the resort is visually stunning, clean, and modern, the attention to detail in the upkeep is lacking. Several door frames were already showing significant wear, suggesting that routine maintenance needs to be a higher priority. Regarding dining, the food was generally average, though our favorite turned out to be the French restaurant. Overall, the resort has great potential, but it needs better room maintenance and a more focused approach to service for arriving guests."

"un lugar tranquilo para disfrutar de una semana de vacaciones"

"Rooms were AMAZING. Staff were very friendly and helpful. Food was decent but the entertainment was very good as well. I would definitely recommend and come back."

"While the property itself is absolutely beautiful, our overall experience was disappointing due to several issues. The grounds, pools, and overall aesthetic of the resort are truly stunning and well-maintained. It’s clear that a lot of effort has gone into creating a visually appealing environment. Unfortunately, our room had multiple problems that significantly impacted our stay. The most concerning was the door lock — it would not lock properly, meaning anyone could open it without a key. We had to wait over an hour for assistance, and even after someone came to “fix” it, the issue was not fully resolved as we still couldn’t lock the door from the inside. This raised serious safety concerns. Additionally, the water pressure was very low, and the back door would not close all the way, which added to the frustration. What stood out the most — and ultimately affected our experience the most — was the service and food. Compared to many other resorts we’ve stayed at, the level of hospitality here was extremely disappointing. Much of the staff seemed unwilling to take initiative, showed little effort to understand or resolve concerns, and overall came across as unfriendly — especially toward families with children. Traveling with kids, this made a noticeable difference in how comfortable and welcomed we felt."

"Very nice"

"It was decent"

"Room had a strange smell, when we got there. It took some time with AC blowing for smell to disappear. Wi-Fi not great at all kept going in and out. "

"My friend and I stayed for three days, and unfortunately it was a very bad experience. We received the room two hours late because it hadn’t been cleaned yet. We never had direct communication with the host and were never given an access code to enter the room. If it hadn’t been for the building’s doorman, we would have been left outside. On top of that, the internet was very poor and barely worked. The shower had almost no water pressure, and to make matters worse, the power went out one night and we had to find someone to help us reconnect it. Overall, it was a very disappointing stay. "

"Not sure were to start, dirty livingroom furniture, bird droppings on kitchen chairs, broken jacuzzi, pool is being cleaned with house broom...so not that clean. Moldy daybed outside, tiles outside by the patio door all moldy, 3rd bedroom door was kept locked so no access, we didn't need the 3rd bedroom but still makes u wonder why they kept it locked up. No plumbing in the kitchen sink...and we were never told about this! Found out when we woke up one morning with water on the kitchen floor. The sink was hooked up with a flex pipe going into a big bucket underneath the sink and the pipe had fallen out of the bucket. Fly squat was stored with the kitchen utensils, coffee maker with no coffee pot, no can opener and the cherry on top of the sunday...found a huge cockroach under the kitchen sink while trying to reinstall the pipe in the bucket. Host was sympathetic to us with the issues but we never heard back from the owner...last message was that they were going to leave it in Expedia's hands when we asked for a partial refund as in order to salvage part of our vacation we were forced to find another location that was sanitary."