Search Hotels Near Cenote Cristal, Tulum

"Staff is extremely friendly. I would recommend that the hotel invest in ant traps/ bait as they were everywhere in the room. The restaurant 6/10. Parking needs improvement and have more spaces for guests. The cenote was closed due to construction but im sure it wouldve been enjoyable to if it was open. "

"There aren’t many options to eat. The power went out for about 6 hours and there was nothing they could do about it."

"Not able to use the air conditioner. It is automatically scheduled. Road to location is dirt road, road inside complex is also dirt road. Complex is in the middle of of nowhere, no taxis pass by. Had trouble with Wi-Fi. Did not received the name of building only 103, but all buildings have a 103 apartment. We were trying to get in the wrong apartment and the owners got upset, because of lack of information."

"Excellent place !!!! The place is like a. Dream!"

"Yes it was relaxing, staff was amazing "

"Beautiful modern decor and clean, with exception of spider webbing in living area spaces and bedrooms. "

"Breakfast was scarce. Not much to offer and the man running the breakfast was extremely rude. We skipped they’re breakfast for those reasons and ate in town for a much more pleasurable experience seeing as we were on vacation. The main Pool had so much chlorine in it we only went in once it hurt skin/eyes. Our private rooftop pool was not clean. Pretty disappointing. The staff didn’t speak much English or pretended not to so there was not much to do but deal with this place while we were there. I would not recommend this place to stay at if you are looking for anything others than a basic place to sleep. There are no amenities and it is run down. The staff was not accommodating at all. The room was cleaned 1 time in a week. We tried for a second cleaning and it appeared that they didn’t do anything but remove the trash and make the bed. Floor not cleaned, counters not wiped. Strange. We did leave the housekeeping all of our leftover food (pantry) we over bought. All in all we were highly disappointed in this place. Online it looks nice but it is not what it looks like online in person. And the treatment from the staff was cold. We travel a lot and this is not a place I would recommend"

"Fantastic boutique hotel located just outside of downtown Tulum (very jungle feel). About 15 min drive to Tulum Beach area. Adults only location with a fun rooftop bar/DJ! Rooftop pool (we never used this, but it was pretty). The in-room bar was always stocked with beer, wine, waters, juice, and snacks for purchase. Pay the extra to stay in a room with the furnished patio/balcony!! BEAUTIFUL! The tub on the balcony was amazing. The staff are super friendly, but you will need to use some translator apps while there if you do not speak Spanish. The front desk set up taxi rides, gave recommendations for restaurants, etc. The food was fine, but we did not eat there often. The location was perfect for us as we wanted to explore Tulum/LaValetta and we did! Rent an ATV on your first day and you won't regret it. We did a lot of walking the 1st two days...Taxi rides are EXPENSIVE. This hotel was with 10-15 minutes of several Cenotes/Parks easily accessable by ATV. Negatives: No elevator. We chose a room on the 4th floor, but we needed the exercise! (It was worth it for the views of the sunrise/sunset!) The room (while on the smaller size) had everything we needed including a very comfortable bed and was well decorated. The shower was amazing! This experience taught us that staying in boutique hotels in Tulum is WAY better than an all-inclusive experience if you want to get a feel for the real local hangouts, community, and the real Tulum vibe! Less expensive too! "

"Stayed with my wife and six year old. We all loved it here. It's cozy, quiet, thoughtfully designed and is a relaxing place to stay. The staff were so nice that we came back to visit them after we'd moved on to our second hotel of the trip. I wish we'd stayed here the entire time!"