Hotel dekat Akses ke Taman Jaguar

"The apartment was dirty and dusty. We were 3 people and didn’t get the 2 bedroom apartment because we wanted the one that had the private hot tub in the balcony which only had one bedroom and when we got in the place to be able to relax the hot tub was dirty and broken and I told them and they wouldn’t send anybody to come fix it. Also the dishes were dirty and the sink in the kitchen barely had water to wash dishes, the water in the shower was like salt water terrible, and no where to find...

"Better than hoped.Food was delicately prepared , clean, delicious beautiful presentation. A truly genius chef! Staff were friendly, kind, and gracious. The grounds were clean, breezes seemingly directed where needed. The staff know their stuff."

"Nice experience recommend "

"With so many other amazing options in Tulum its hard to recommend this hotel based on our experience. Pros: - A very nice room with good amenities - Nice bell hop and beach wait staff Cons: - Really poor service from the front desk - We arrived early and were told that hotel check-in was at 3pm, at 3:30pm our room still was not ready with the excuse of "the hotel is completely booked" - They were going to show us a potential room upgrade and forgot when other guests showed up to check-in -...

"Habitación con buena vista a la playa "

"It was beautiful view from the room to the ocean. Staff was friendly Drinks and food inside this hotel was overpriced"

"Water temperature was very difficult to control. We had a burnt out bulb in one of the few lights in the room. Other than that, it was a great place to stay. The staff and food were both great. Parking was great and convenient."

"Staff was incredibly friendly and accommodating. Room was lovely and we slept very well. Gorgeous ambiance. We especially loved the breakfast and watching the sunrise with complimentary coffee. An added perk was the ability to use the cabanas at Mi Amor. Would definitely stay at Mezzanine again! Concierge was great and taxis were very easy. When we come again, we will be sure to make a stop at super aki on the way in to pack additional drinks and snacks because access to convenience stores is...

"Super schöne Unterkunft!"

"We stayed in the Casa Vallejo villa on the hotel property. It was awesome having the privacy and space of the villa, but the amenities of the hotel. Daniel and Fernado who run the hotel were amazing and took care of everything we needed. They set up massages for our group and a yoga class and connected us with a boat excursion that was great. We ended up eating a lot at the hotel restaurant and enjoyed it. The beach directly in front of the hotel is not the best in Tulum, but it is hard to...

"The room was clean and staff was friendly, I would recommend the Moxy hotel to my friends and family."

"El hotel y el servicio excelente, lo unico es q mi reservacion de expedia me incluida un servicio de spa y al llegar ahi no estaba"

"Great amenities and close to beach/supermarket Most communication thru Expedia portal went unanswered. Recommend direct communication with hotel staff by phone. Lovely pool and roof deck. No hot water in kitchen sink went unaddressed for entire stay. Very basic kitchen setup. "

"We loved the pool, the sun sets and our ocean looking cabin. If all you want is relaxation - this is a place for you 💯. We would have loved a TV in the room especially with kids but there was none. Transportation from the hotel to other areas was quite expensive and also you needed to pay for passes when you get into the park even though you have a reservation. They explained that because it’s a national park. The restaurant closes early too. Staff are very friendly and helpful - a shout...

"Everything about this hotel was great!! Quick check in. The rooms were lovely and clean. The property and grounds were beautiful. Staff was excellent. The breakfast was excellent along with the dining staff."

"Upon arrival, all of the stuff was super sweet. I was traveling solo and since I already had a bad experience with the prior to hotel services, it was refreshing to receive service like Astral. Staff ALWAYS checked up on me to see if I needed anything from food to cleaning to small chats. Everyone was super kind. The room was clean, and there was hot water, the views from the bubble were incredible at night except maybe they could be power washed just a little to clean the debris from the trees...

"Buena atención, hospoitalidad y amabilidad, la comida muy rica y servida en buen tiempo, habitaciones cómodas y limpias "