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"Very enjoyable stay a the Strand Palace Hotel. "

"Staff were brilliant and very helpful from the check in to the breakfast in the morning. We had a room for two adults and two kids which was big and the kids loved it. "

"Wonderful property! Very convenient and close to everything we needed. Staff was very accommodating and friendly. Food at Boyd’s was very good and the atmosphere was enjoyable"

"Lovely staff with great customer service, slightly tired rooms, and fantastic location."

"I am going to leave an honest as possible review. Firstly, the staff at the hotel were friendly, and welcoming - especially the front of house. They welcomed me and my two kids with warmth and friendliness. They also did their absolute best to give us a high floor (as I wanted to impress the kids). The room itself was nice, with great views. However, for the price of this hotel, there are a few niggly complaints. 1. The AirCon didn't work. The lowest temperature they allow is 19 c. That's for sustainability, I understand, but it's useless when it doesn't work. The glass fronted building also allows a great deal of heat in, which can only be countered by closing the blackout curtains. This is fine, but if you want to be able to appreciate the view in the day time, you'll need A/C to be working. 2. The breakfast staff seemed to just be two people. This meant that they were absolutely run off their feet trying to fix things like the coffee machine, pancake maker (didn't work), refill food, help guests, clean tables, etc. Perhaps they were just missing a staff member (or two?) but, in reality, a hotel like this should be able to compensate for a person down by bringing in staff from elsewhere to support. 3. This might seem a small first world thing but the TVs in the room are not smart, as advertised - the casting doesn't work. Kids disappointed as they don't get TV in hotels much. Positives: Clean Beautiful main bathroom in Suite Very close to a Londis Great view"

"We were told we could have a nice upgrade for $200 with a nice view. Our room had a view of the train and nothing else. It was very disappointing and we felt swindled. I would not stay at your hotel again. The staff were not overly pleasant either. "

"The hotel is visually beautiful - design wise and the room was very clean. Housekeeping on the first night/day let me down by not cleaning the room properly. Cups weren’t cleaned, they didn’t refill drinks sachets, didn’t tidy bathroom properly. The following days tidy was up to standard, but not the Saturday. Also, no sweet treat- like a little biscuit - for 5 star I really expected something nice…. Checking in was a bit confusing as there was a queue of 5/6 people and 5 staff- but only 1 member of staff checking us in. So that 15 min wait was not great. Breakfast was really good on day one but scrambled eggs were cold on day 2. I’d still recommend it, good location and very comfy bed."

"We had a wonderful stay at the Hilton Waldorf hotel. The staff were very friendly, professional and attentive. We were celebrating my partners birthday and the staff really helped make it a more enjoyable experience. Would definitely recommend!"

"The go to hotel when in London"