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"Perfect hotel in a perfect location"

"Room 1615: The carpet was heavily stained, particularly around the bathroom door. The refrigerator appeared unclean and poorly maintained, to the extent that we did not feel comfortable using it, even for complimentary items such as bottled water."

"Reception was helpful on arrival. I was asked what room I wanted and given a room that was quiet. As important it was cosy, clean and tidy, even had chocolates. The bed was comfy but not too soft and I had a good nights sleep. The Haxwell restaurant was good for fine dining, but for those with a bigger appetite might find it lacking portion wise, but there are plenty of restaurants too choose from on the doorstep. The hotel is well located for central locations and theatres either walking or a short taxi ride away. Compared to some, I found the room good value, just right for rest and relaxation. "

"The only issue with this hotel is that the rooms were so hot. It was almost impossible to sleep."

"Excelent property and service"

"Amazing location for West End. "

"The hotel lobby was beautiful, rooms are lovely. One member of staff was really rude at breakfast, made me and my son uncomfortable so we left quickly. A shame. Wouldn’t recommend "

"Clean Room, amazing staff, beautiful hotel"

"Room was fine, Concierge was good Staff at breakfast were rude. They were not helpful, the selection was poor, I asked for veggie sausages, no response. Please improve staff and breakfast "