Search Hotels Near Riviera Gran Casino, Playa del Carmen

"If I could fix my choice of hotel, I would ask for this: 1.Immediate access to walkable, swimmable beach. You cannot walk on the beach from this hotel. Swimming also does not look safe there because of parked boats and rocky shore. "private beach with pristine white sand shores" is basically a lie, except for "private". 2.Also the seaweed situation is terrible, we should have gone to Cozumel or Isla Mujeres, mainland facing beaches there are unaffected by seaweed. 3.Softer pillows and beds, ideally with separate blankets for each person. Even my teenage son complained about the pillows. 4.Put handle bars on the outer side of spiraling stairs, so that stairs and handle bars do not disappear at the same time. My mom fell and sprained her ankle on the first day. 5.Bigger pool, this pool is a joke."

"The rooms were clean and updated. The hotel itself needs some work done. When we stayed there the ocean was covered in Seaweed there was no where to swim by the resort so we always walked to another side by a different resort to swim in the ocean. The activity team by the pool were the best. Chocolate David , Carlos and the ladies. They made it fun and enjoyable. It was the best part of the trip. The restaurant food was pretty good and good service."

"Staff is always super friendly and helpful. We had the pleasure of meeting Chef Diego, food is delicious, I highly recommend eating at Cachitio and enjoy some authentic Mexican food."

"What a beautiful place to stay! Our family enjoyed the trip starting with the"

"By far truly one of the best ever all inclusive resorts! The attention to detail by all the staff makes you feel super valued. I stayed on the 5th floor ocean front and Ruben from room service was exceptional and truly exceeded any request or expectation. Will definitely be staying here again!"

"Nothing worked. The air conditioner in the room didn’t work. The ceiling fan did not work, it was dirty, the elevator in the building did not work. That means there was no access to the pool or hot tub on the roof. I could go on and on. Let’s just say the only thing that did work was the bed was comfortable. Nothing else worked, even the toilet didn’t flush."

"Wonderful, new, hotel on the beach, great staff. food and drink prices were a little high, and you can’t go in the water because of the seaweed but that’s the location. Everything is upgraded and new and clean, great room, wonderful balcony, and they even have a coffee machine in the rooms which a lot don’t."

"Breakfast was good. Front desk staff were pleasant, welcoming and very helpful. "

"Excellent, clean rooms nice staff nice pool"