Hotel dekat Akuarium Interaktif Cancun

"Overall, great stay at a great property. Some confusion for many guests on which restaurants were open each night."

"Buena ubicación"

"This stay was an overall mess-- the front desk & concierge lost our luggage for an hour, tried to demote our room from what we paid for, and later when we got locked out of our room they made us wait outside our room for almost an hour in our swimsuits. They were very pushy about attending a timeshare presentation and they did not try to remedy our feelings of disconnect or disrespect about anything with our check-in process or losing our luggage. When we spoke to management they made empty...

"最高の環境でした。 部屋の中は常に清潔に保たれ、6日間の滞在中、ストレスなくゆっくりすることが出来ました。また、英語は片言、スペイン語はまるで分らない状態だったのですが、日本語を話せるスタッフさんがいらっしゃったことで、困ったときに相談に乗って下さり、お本当に助かりました。 青い空、青い海を眺めながら、ただひたすらプールサイドのデッキチェアで横になりながら、時々プールサイドのBarからスタッフの方が来て、「何かお飲み物はいりますか」と聞かれるので、都度、好みの飲み物を頼むの持ってきてもらえると言う、何とぜいたくで優雅なひと時だったかと、改めて感動しております"

"checking in was very easy even we came very late after midnight, staff very nice, hotel like an museum very cozy, feel warm quiet and area quiet, very clean, bathrooms big and clean, staff cleans room everyday and change bed sheets everyday, and nice size swimming pool not deep very good for kids, location close to lot of activities, mall, restaurants, no laundry in hotel but there is close one in the area. the only down size thing only 4 option in breakfast but it was delicious and enough...

"Overall, my stay at the Kempinski was exceptional. The service, ambiance, and attention to detail truly stood out. The only minor drawback was the pillows, which could have been more comfortable. However, the hotel did offer alternative pillows upon request, so it wasn’t a major issue. I would still highly recommend this hotel for its outstanding quality and experience."

"Todos los restaurante buenos pero el que se llevó la corona 👑 el italiano y su chef y él encargado no recuerdo sus nombres especiales y profesionales y la que me recibió en el hotel la srt creo que se llama cristina muy profesionales muchas 💯"

"Impeccable service and awesome service"

"Staff muy atento me agrado mucho su servicio"

"The hotel was beautiful and rooms were so spacious, clean and we had an amazing view."

"The staff were very helpful, especially Diego. The room was a 7/10 when it comes to cleanliness. The mirror and bathroom sink were dirty. The sheets and chairs were stained. There's a restaurant (La Palma or La Isla, don't recall the correct name), the food is mediocre and overpriced. The suite was beautiful with direct view to the pool. The next-door neighbors, (I think they live there) had a cat that at night made noises. The suite is big, but the A/C is solely located in the bedroom, it...

"El hotel increíble, la única razón por la que no le doy un 10 es porque tuvimos un par de temas con la habitación pero Guest service del hotel hizo todo para compensar los inconvenientes. Tiene un servicio al huésped IMPRESIONANTE. 100% dedicados a que tu experiencia sea la mejor. Poco sargazo y lo limpian diariamente. Hubo días donde no había casi nada. Lo que si deben mejorar es la limpieza de los camastros en la playa por la cantidad de pájaros y el que puedas nadar en el mar antes de...

"Best part was the service and food! Everybody was so polite, nice and so helpful. We travelled with kids and they loved the waterpark and the jacuzzi close to the beach. Those two were such a nice addition with kids. Food was amazing. We had no issues making reservations for dinner but we did have to make sure we called the reservations desk early in the morning but we didn’t have to wait to make them! Food was outstanding and all the amenities. We will be back!"

"Amazing property, clean, perfect for families! Aljandro at cafe and Gastro were both super nice and pleasant to deal with. They both went above and beyond. I will be coming back here for sure. Such a luxurious hotel and with lots of activities."

"Older and overpriced property."

"Overall, we had a decent stay, but for the price point, I expected a bit more transparency and a more elevated experience. The pros: the resort itself was very clean, the property was beautiful overall, and the staff was consistently friendly and welcoming throughout our stay. That said, there were a few disappointments. While the resort advertises itself as adults only, it really is not. There is only one lounge and one pool area that do not allow children, so if you are looking for a true...

"Food was bad customer service was horrible air conditioning in the room sucks never again"

"Instalaciones adecuadas, servicios con costo adicional no ne gusto sin posibilidad de cancelar o modificar, problemas de agua en taza de baño que no pudieron resolver y no hicieron algún descuento ya que estuve 4 días y 2 días tuve q estar usando la taza de baño y bajarle con bote de agua, cobran la limpieza adicional y no limpian hasta q te vas situación que es ilógico ya que debieran limpiar cuando sales de la habitación como todos los hoteles, y debieran bajar la tarifa cuando hay zarpado...

"Beautiful view with pool, bar, foods, some workout equipment and necessities like sunscreen, water, etc available for purchase at entrance. Free yoga classes, activities and welcome drinks to open connection between other hostel guests and/or staff. Air conditioned rooms cleaned daily. Luggage storage available if you arrive early or leave later than check in or out times. Would Absolutrly recommend again but there is some unfinished/broken pieces not removed or fixed. Saying that, Theyre not in...

"Very kid friendly. Love it !!!"