Verified
6/10 Okay
Charelle
25 Mar 2026
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was really clean and staff constantly are cleaning common area around the hotel
Which is good. Rooms was spacious as I had the room which has the lounger bed by the pool and a swim up pool room. The pool water is very cold but the main issue on this resort is no WiFi access where all the guest complained and stated they will not return because of this issue. I noticed that additional
Prices that was not included in the all inclusive started from $100usd including the excursions if you wish to do which is severely over priced. They often try to tell you they have free offers but it’s not as along the line they ask for your card details which is not necessary if it’s a free offer they are promoting l. The hotel charges $1000 México pesos which is around $65usd / £43gbp per hour for late check out. Which is horrendous I even seen guest arriving early from around 2 hours and refused to give them the room early without them
Paying these fees and I know rooms was available if they wanted to as I had checked out I feel
Mexico is a place where they exploit tourist financially and demand tips by having everything written on each document you sign or see in taxi services almost like a mandatory charge rather than a choice and often expect high tips starting from $15-+usd for literally simple things like helping you get a bag out a car or just giving you information or even having a conversation. It’s just ridiculous and quickly becomes expensive by day 2 of your stay.
Charelle
Stayed 5 nights in Mar 2026
