Search Hotels Near Playa Avenida Colosio, Playa del Carmen

"Hotel was clean, staff was friendly, and the food was surprisingly good for an all-inclusive, with plenty of dinner options to choose from. The only downside was the room temperature. The thermostat seemed locked on a warm, humid setting, which led to a slight musty odor at times. This was my first all-inclusive experience. While drinks are unlimited, they’re fairly light, so it’s difficult to really feel much unless you stick with wine. Aside from the room temperature issue, I had no real complaints. I would definitely stay here again without hesitation"

"This room was not what was in the photos and only had 1 exit .aking it a fire hasard to stay there. The gost undestood and cancelled the reservation. I had to move back into the palm hotel. Please make sure i am not charged for this."

"The place was beautiful, with many yummy restaurants and decent drinks. Food was awesome, but breakfast was okay. Housekeeping was amazing and so sweet, adding cute touches to the room. The bartenders could have been kinder, but most of the staff was very friendly. Awesome place and would come back!"

"Wonderful place to stay in the heart of playa del Carmen. "

"We were upgraded to a master suite at check-in. Room was wonderful. The buffet, blue agave (lunch), and Japanese places were the best. Swim up bar was awesome. Place is huge, highly recommended!"

"This was our 3rd visit to Mahekal and this was once my favorite getaway but will not likely return again. Had a couple of unpleasant experiences with waitstaff at Los Olas restaurant. Waiter was unfriendly, unkind and I was treated very disrespectfully, unattended to during our meal. The pool towels ran out almost daily, and the pool/hot tub hours close at 7pm-much too soon in the day to close."

"Always have a wonderful stay with the Reef and enjoy the staff and food. Hopefully we will be back next year!"

"Basic rooms, limited tv channel options, sheets unclean with stains, nail sticking out of bed frame. Rarely hot water, have to run for 15-30 min at times to heat up. Cafeteria staff, EXCELLENT, and included breakfast good. A ling walk to beaches and general amenities/shopping. Biggest issue was HOTEL TRANSPORT. Messaged tge hotel for a quite on private transfer to and from hotel/airport ROUND TRIP. Was super clear that i needed both ways, and told them I previously paid $40USD each way, and if they could come close, I'd book. They quoted me $126, which is substantially higher, but I agreed, so OUR hotel could get the extra $$$. They sent me a payment link, I paid, and THOUGHT we were all set. (3 of us) The night before leaving, I hadn't heard anything, so i messaged to confirm a time for pickup. They acted like they had no idea we needed a ride, and told me to pay another $126USD, and complete payment IMMEDIATELY if we wanted the ride. We ended up calling Carribean Transport services, that charged LESS than 1/2 their price, for a nicer vehicle, and friendlier driver. We left a nice HUGE tip, and would use them again. We go to Playa yearly or twice yearly, and will not stay here again, as it was a scam & letdown all around. There were a few other issues, but this should give you more than enough to avoid this place."

"We had the best customer service that we have experienced in our travels. Highly recommend staying at this property!"