4/10 Buruk
Brandon
Bepergian bersama teman
31 Mar 2026
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
I dont get the good reviews. Good ameneties terrible service
The good:
1. Hotel rooms are clean and beds are big.
2. Onsen is nice and clean, though you have to cover up if you have any tattoos. Snacks and refreshments are provided as well after the bath.
3. They provide a complementary supper every night, kitchen staff is friendly and courteous.
4. Free washing machine
The bad:
1. The staff here can be incredibly rude and cold. We were not greeted by anyone when we first entered the hotel nor were we given an explanation of their no shoes policy.
2. When my wife asked for a new towel at the reception, the young man attending the front desk sighed and rolled his eyes at her. We are respectful people and have done nothing to elicit that sort of response.
The ugly:
After returning home, I realized I may have left a valuable item in the hotel room. I tried numerous times contacting the hotel on expedia (where there was prior communication) but got no response.
I even tried calling the front desk twice. First time, the front desk girl seemed like she was unable to communicate fluently but she gave me an email address: Inn-nonoasakusa@dormy-hotel.com which I reached out to and got no response.
Second time a man picked up and straight up said he does not speak English and made no further effort to communicate with me despite my attempts. He ended up just hanging up without saying anything. This is not service that i expect from a 4 star hotel. Horrible experience, beware.
Brandon
Menginap 7 malam pada bulan Maret 2026
